Summary
Overview
Work History
Education
Skills
Websites
On job Leraning and Certifications
References
Timeline
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MARTIN NGUGI

MARTIN NGUGI

Barsha Heights

Summary

I’m a competent bar professional with a curiosity for industry trends, extensive knowledge of alcohol beverages, and committed to building customer base by providing positive service experience.

In the duration of my career I have assisted managers oversee bar operations with responsibilities ranging from team supervision, managing stock, creating drinks, service, stock ordering, and ensuring quality of both product and bar service. I am motivated by excellence, innovation and global standards. Prior experience has proven ability to work well both independently and together with a team. I bring to the table years of experience from fast paced bars and five-star restaurants with expansive cocktail, other alcohol beverage, and customer service knowledge.

Overview

7
7
years of professional experience

Work History

Bartender

February 30 Palm Jumeirah
10.2023 - Current
  • Enhanced customer experience by promptly preparing and serving high-quality beverages according to guests'' preferences.
  • Streamlined drink preparation processes for efficient service in fast-paced environments, making approximately 300 quality cocktails a day, resulting in higher customer satisfaction.
  • Educated patrons about different types of alcohol, flavor profiles, and proper drink recommendations based on customer preferences.
  • Maintained clean and organized bar areas, adhering to health and safety standards to ensure guest wellbeing.
  • Implemented cost-saving measures through efficient use of resources while maintaining product quality standards.

Freelance Bartender

Monaco (Cote D'Azur)
05.2023 - 10.2023
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Maintaining a neat and appealing beverage display, staying familiar with latest trends in mixology, making infusions and homemade syrups. Ensuring bar equipment sanitation standards, which in turn helps increase productivity, hence boosting daily sales.


  • Developed new signature cocktails to support bar marketing brand and increase profits.


  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.


  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Bartender/ Interim Bar In-Charge

Pullman Hotel Downtown Dubai
11.2021 - 11.2022
  • Assisted in overseeing bar operations, team supervision, managing stock, creating drinks, service, stock ordering, and ensuring quality of both product and bar service.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Ensured accurate cash handling procedures were followed by all bartenders when taking payments from customers.
  • Resolved customer complaints professionally and efficiently, maintaining a positive atmosphere within the establishment.
  • Assisted management with scheduling bartending staff to ensure adequate coverage during peak hours of operation.

Bartender

Novotel & Ibis Hotels Al Barsha
10.2019 - 10.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Completed requisitions to maintain required stock par levels.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.

Pool Bartender

Hilton Dubai Creek
11.2018 - 10.2019
  • Performed bartending duties at The Edge Pool Bar and O'Leary's Sports Bar.
  • Educated customers about drink options by offering insightful descriptions of each ingredient''s flavor profile.
  • Collaborated with other staff members to deliver seamless service during high-volume periods.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Assisted in inventory management and restocking of supplies, reducing waste and controlling costs.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Participated in ongoing training sessions to refine bartending skills and expand product knowledge.
  • Increased repeat clientele through friendly interactions and personalized recommendations.
  • Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Provided exceptional service during special events, contributing to successful execution of parties and gatherings.
  • Implemented upselling techniques to boost beverage sales without sacrificing customer satisfaction.

Recreation Supervisor

Doubletree by Hilton
11.2016 - 11.2017
  • Supervised recreation activities at the hotel.

Education

Skills

  • Inventory Taking & Requisition
  • Speed-tending
  • Microsoft Office
  • Beverage Costing & Pricing
  • Cocktail Creation / Invention
  • Menu Creation/ Enhancement
  • Team Leadership & Training
  • Powerful Negotiation and Conversation
  • Excellent Oral and Written Communication
  • Cashiering
  • Suggestive Selling
  • Classic cocktails
  • Liquor, beer, and wine knowledge
  • Strong multitasking
  • Customer Service

On job Leraning and Certifications

  • Critical Thinking and Problem Solving
  • Personal Development
  • Customer Service and Negotiation skills
  • BARSTARTS & BARSMARTS
  • Spirits, Beer, and wine knowledge
  • Foundation of Modern Cocktail Creation

References

REFERENCES UPON REQUEST

Timeline

Bartender

February 30 Palm Jumeirah
10.2023 - Current

Freelance Bartender

Monaco (Cote D'Azur)
05.2023 - 10.2023

Bartender/ Interim Bar In-Charge

Pullman Hotel Downtown Dubai
11.2021 - 11.2022

Bartender

Novotel & Ibis Hotels Al Barsha
10.2019 - 10.2021

Pool Bartender

Hilton Dubai Creek
11.2018 - 10.2019

Recreation Supervisor

Doubletree by Hilton
11.2016 - 11.2017

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MARTIN NGUGI