Results-driven professional with expertise in customer service and team management. Proven ability to enhance customer satisfaction through effective problem resolution and strategic planning.
Overview
8
8
years of professional experience
Work History
Assistant Manager, Customer Service
Leonard Company
Cairo
10.2022 - 01.2024
Assisted in managing daily customer service operations and team scheduling.
Resolved customer inquiries using effective communication and problem-solving skills.
Trained new staff on company policies and customer service best practices.
Coordinated with other departments to ensure customer satisfaction.
Secretary
El Postany for Publishing House
Cairo
12.2018 - 04.2022
Managed daily correspondence and communication for publishing operations.
Organized and scheduled meetings for editorial and production teams.
Maintained filing system for contracts, manuscripts, and publication records.
Assisted in preparing documents for author submissions and reviews.
Coordinated logistics for book launches and promotional events.
Sales Manager
Black Ball Club
cairo
02.2016 - 12.2018
Led sales team in developing targeted marketing strategies for club promotions.
Analyzed sales data to adjust pricing strategies and improve product offerings.
Collaborated with management to identify market trends and customer preferences.
Managed inventory levels to ensure adequate stock for peak sales periods.
Coordinated events and special promotions to enhance member engagement and retention.
Trained staff on customer service techniques and product knowledge.