Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARTINA MOFIED

CAIRO

Summary

Results-driven professional with expertise in customer service and team management. Proven ability to enhance customer satisfaction through effective problem resolution and strategic planning.

Overview

8
8
years of professional experience

Work History

Assistant Manager, Customer Service

Leonard Company
Cairo
10.2022 - 01.2024
  • Assisted in managing daily customer service operations and team scheduling.
  • Resolved customer inquiries using effective communication and problem-solving skills.
  • Trained new staff on company policies and customer service best practices.
  • Coordinated with other departments to ensure customer satisfaction.

Secretary

El Postany for Publishing House
Cairo
12.2018 - 04.2022
  • Managed daily correspondence and communication for publishing operations.
  • Organized and scheduled meetings for editorial and production teams.
  • Maintained filing system for contracts, manuscripts, and publication records.
  • Assisted in preparing documents for author submissions and reviews.
  • Coordinated logistics for book launches and promotional events.

Sales Manager

Black Ball Club
cairo
02.2016 - 12.2018
  • Led sales team in developing targeted marketing strategies for club promotions.
  • Analyzed sales data to adjust pricing strategies and improve product offerings.
  • Collaborated with management to identify market trends and customer preferences.
  • Managed inventory levels to ensure adequate stock for peak sales periods.
  • Coordinated events and special promotions to enhance member engagement and retention.
  • Trained staff on customer service techniques and product knowledge.

Education

Faculty of Law -

Ain Shams University
Cairo , Egypt
06-2017

Skills

  • Customer service
  • Customer relationship management
  • Customer acquisition
  • Team management
  • Team leadership
  • Staff training
  • Performance evaluation
  • Scheduling
  • Operational planning
  • Service metrics
  • Promotional strategies
  • Data analysis
  • Problem resolution
  • Time management
  • Microsoft office expertise

Timeline

Assistant Manager, Customer Service

Leonard Company
10.2022 - 01.2024

Secretary

El Postany for Publishing House
12.2018 - 04.2022

Sales Manager

Black Ball Club
02.2016 - 12.2018

Faculty of Law -

Ain Shams University
MARTINA MOFIED