Martina Moheb
Dubai
Summary
Resourceful Customer Service Representative with 3 years of experience. Committed to strong customer relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication.
Overview
7
7
years of professional experience
Work History
Community Manager
Emaar
12.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Sending and receiving calls/emails to customers regarding community related issues.
Customer service representative
Transcom Egypt
04.2023 - 08.2023
- Booking holiday packages, Flights, accommodations and Cruises
- Amending or canceling bookings
- Helping customers with any inquiries about our app or website
- Promoted later to be in the group's departments to serve customers with over 17 passengers.
Customer service representative
Ux Centers
06.2022 - 03.2023
- Responsible for answering calls and resolving customer's issues with our services
- Following up with customers to check if the issue is resolved.
English teacher
Summer school of Egypt
07.2017 - 10.2020
- English teacher for grades 1-6
- Effectively evaluate student performance, the ability to create engaging lesson plans aslo,- to work with a wide range of ages.
Education
Medical University -
Kazan Federal University
11.2022
Medical preparatory year -
Kazan National Research Technical Institute
07.2021
Secondary school -
Al-Omran Langauge school (ALS)
07.2019
Skills
- Customer Service Skills
- Multitasking Skills
- Time Management Skills
- Highly Motivated
- Critical Thinking
- Problem Solving Skills
- Property Management
- Customer Relationship Management
Personal Information
- Date of Birth: 11/12/2001
- Nationality: Egyptian
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
Timeline
Community Manager
Emaar
12.2023 - Current
Customer service representative
Transcom Egypt
04.2023 - 08.2023
Customer service representative
Ux Centers
06.2022 - 03.2023
English teacher
Summer school of Egypt
07.2017 - 10.2020
Medical University -
Kazan Federal University
Medical preparatory year -
Kazan National Research Technical Institute
Secondary school -
Al-Omran Langauge school (ALS)
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