MARTIN JR MARSAMOLO PAN
DUBAI
Summary
Multi-tasking Qualification On Relevant GCC Experience And Expertise as Retailer delivering customer service and administrative excellency, Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
FRONT DESK /MEDICAL BILLING EXECUTIVE
Life Medical Group
11.2023 - Current
- Ensure s that all incoming telephone calls are responded to promptly and correctly and transfer to appropriate department or take a message if the
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reduced claim denials by accurately coding diagnoses and procedures using ICD-10, CPT, and HCPCS codes.
- Delivered timely and accurate charge submissions.
- Created financial dashboards to provide insights into key performance indicators.
- Coordinated efforts within interdisciplinary teams to streamline processes such as prior authorizations/ pre-authorizations approvals for procedures, enhancing overall patient experience.
Front Desk Receptionist
ASTER DM HEALTHCARE
03.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Dealing with queries or requests from the visitors and Customers
- Schedule preparation, Appointment booking and package promotion, Insurance Coordination, Billing, Doctor's scheduling Procedure purpose
- Call backs Responsibilities for all Patients queries through call centre in regards Of insurance approval
- Offering their eligibility of Medical Package in Any Specialist
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
PROMOTER & SALES ASSOCIATE
Landmark Group Retail company
01.2016 - 11.2018
- Offered a friendly greeting, smile, and made eye contact with customers
- Kept up to date with special promotions and displays
- Determined customers' needs and level of expertise
- Assisted shoppers and demonstrated the product
- Consistently increased sales by 97% by focusing on product's key advantages and features.
TEAM LEADER
PROJECT DEVELOPMENT COMPANY (PDC)
04.2012 - 01.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Supervised team members to confirm compliance with set procedures and quality requirements
- Worked with team to identify areas of improvement and devised solutions based on findings
- Built strong relationships with customers through positive attitude and attentive response.
Education
IT Information Technology -
SOUTHEASTHERN INSTITUTE OF TECHNOLOGY
2 Years VOCATIONAL: Information Technology -
SOUTHEASTERN MINDANAO INSTITUTE OF TECHNOLOGY - TORIL DAVAO CITY PHILLIPPINE
Mindanao Institute of Technology Year - TUNGKALAN TORIL DAVAO PHILIPPINES -
Skills
- Advanced interpersonal skills
- Quality and service Customer
- Patient Admission
- Billing and Clerical Service
- High-demand, fast-paced
Accomplishments
- Certificate of Completion CENTRE POINT STORE OF THE FUTURE
- STORE LICENSE TO OPERATE
- NC4 DIPLOMA - INFORMATION TECHNOLOGY
Languages
English
Tagalog
Experience Certificate
LANDMARK GROUP
STORE ASSOCIATED
Personal Information
- Age: 34
- Citizenship: Filipino
- Date of Birth: 02/09/89
- Gender: Male
- Marital Status: Single
Timeline
FRONT DESK /MEDICAL BILLING EXECUTIVE
Life Medical Group
11.2023 - Current
Front Desk Receptionist
ASTER DM HEALTHCARE
03.2021 - Current
PROMOTER & SALES ASSOCIATE
Landmark Group Retail company
01.2016 - 11.2018
TEAM LEADER
PROJECT DEVELOPMENT COMPANY (PDC)
04.2012 - 01.2015
IT Information Technology -
SOUTHEASTHERN INSTITUTE OF TECHNOLOGY
2 Years VOCATIONAL: Information Technology -
SOUTHEASTERN MINDANAO INSTITUTE OF TECHNOLOGY - TORIL DAVAO CITY PHILLIPPINE
Mindanao Institute of Technology Year - TUNGKALAN TORIL DAVAO PHILIPPINES -
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