Martin Yeboah Ntow
Dubai,DU
Summary
Sales professional with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Viola Real Estate
06.2022 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Boosted store revenue through upselling and cross-selling techniques.
Sales Officer
Azizi Developments
11.2020 - 04.2022
- Prepared sales reports with informative graphs and charts to outline key data.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Utilized data-driven decision-making methods when crafting strategic plans that resulted in better allocation of resources.
- Designed incentive programs for sales staff that motivated them to achieve their targets consistently.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Streamlined sales processes by implementing efficient CRM systems and tools.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Boosted sales performance by identifying and targeting high-potential leads.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Administrative Officer
Noor Al Najams Party
02.2020 - 09.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to successful projects by providing essential administrative support and resource management.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Education
MBA - Management
Garden City University College
Kumasi Ghana05-2019
Certificate - Project Management
Center For IT Proffessional Development
Accra Ghana04-2015
BBA - Human Resources Management
Pentecost University College
Accra Ghana06-2014
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Register Operation
- Complex Problem-Solving
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Customer Needs Assessment
- Product Merchandising
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Advanced (C1)
Timeline
Sales Assistant
Viola Real Estate
06.2022 - 08.2024
Sales Officer
Azizi Developments
11.2020 - 04.2022
Administrative Officer
Noor Al Najams Party
02.2020 - 09.2020
MBA - Management
Garden City University College
Certificate - Project Management
Center For IT Proffessional Development
BBA - Human Resources Management
Pentecost University College
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