Maruf Ummataliev
Dubai
Summary
Accomplished Guest Experience Specialist with extensive experience in the hospitality industry, particularly within the Intercontinental Hotels Group in Dubai. Demonstrated expertise in coordinating seamless check-in and check-out processes, managing guest reservations, and handling complaints according to IHG Brand standards. Proven ability to build strong relationships with guests through customized communications and exceptional service. Previous roles include Concierge Butler and VIP Waiter, showcasing a solid background in guest servicing, property management systems, and complaint handling.
Professional in hospitality industry with solid foundation in delivering superior guest experiences and personalized service. Reputation for building strong team camaraderie and consistently achieving high levels of guest satisfaction. Known for adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Guest Experience Specialist
Intercontinental Hotels Group Dubai Festival City
01.2024 - Current
- Coordinated seamless check-in and check-out processes, tailoring experiences to meet individual guest needs.
- Managed guest reservations efficiently, ensuring smooth operations during peak periods.
- Handling Guest`s Complains by following the IHG Brand standards ILEAD
- Customised guest communications, including welcome letters and follow-up emails, to strengthen brand loyalty.
Concierge Butler
InterContinental Hotels Group
04.2022 - 11.2023
- Greeting and welcoming guest with genuine smile
- Assisting with their luggage and check in
- Assisting laundry pick-up and deliver for the guests
- Check -in and out of the guest ( Using Opera PMS )
- Preparing daily reports for Duty Manager
- Handling duty cash float and handing over after end of the shift
- Handling with transportation to the guests.
VIP Waiter
Tamanno Restaurant
06.2019 - 12.2021
- Provide menu guests and suggesting drink and dishes of the day, take their orders and attend to their needs
- Punch orders in the POS correctly and set the tables with cutlery and napkins
- Table clearance and crumbing, setting bills
- Provide excellent customer service to guests
- Follow all relevant health & safety regulations
- Up-sell additional products when appropriate
- Ensure the guest feels important and welcome in the restaurant
- Apply positive suggestive sales approach to guide guests.
Waiter
Istanbul Restaurant
04.2018 - 06.2019
- Great and escort customers to the tables
- Present menu and provide detailed information when asked
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's special
- Offer menu recommendations upon requests
- Up-sell additional products when appropriate
- Communicate order details to the kitchen staff.
Education
Economic - Math
Academic Lyceum
Uzbekistan, NamanganCertificate - Special Russian High School
Special Russian High School
Uzbekistan, NamanganSkills
Relationship building
Accomplishments
- Colleague of the month with High hospitality ( Istanbul Restaurant)
- The most mentioned colleague of the month ( Tamanno Restaurant)
Hobbies and Interests
- GYM
- Basketball
- Football
Languages
4,B2,6,C2,6,C2
Certification
Top up seller - HIDFC- 2024 and still
Timeline
Top up seller - HIDFC- 2024 and still
12-2024
Guest Experience Specialist
Intercontinental Hotels Group Dubai Festival City
01.2024 - Current
Concierge Butler
InterContinental Hotels Group
04.2022 - 11.2023
VIP Waiter
Tamanno Restaurant
06.2019 - 12.2021
Waiter
Istanbul Restaurant
04.2018 - 06.2019
Economic - Math
Academic Lyceum
Certificate - Special Russian High School
Special Russian High School
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