Marusa Pikovnik

• Managed over 70 email inquiries per day
• Produces daily, weekly, monthly reports accurately using Opera system and enquiry log statistics
• Effectively manages and develops relationships with key internal and external stakeholders
• Prepare diverse Daily, Weekly, Monthly and Quarterly Reports
• Prepared Sales Agreements and Proforma invoices
• Tracked Confirmed booking
• Follow up on inquires
• Maintain Relationships with internal and external stakeholders
• Demonstrated creativity and resourcefulness through development of innovative solutions

• Increased Marriott Bonvoy enrollment
• Increase 10% team upsell
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Completed duties to deliver on targets with accuracy and efficiency.
• Doing everything that is necessary to make sure guest expectations are not only meet but exceeded
• Developing good and long term relationships with guests
• Work towards common hotel, team and individual goals on daily basis, meanwhile not only developing but maintaining good, positive relationship with coworkers and superiors

At this hotel, my internship was divided between two departments, HR and Meeting and Events (M&E), sales
1. In Human Resources (HR):

• Recruitment
• Increasing communication between various departments of hotel
• Taking care of satisfaction of co- workers, reducing staff-turnover
• Complied and maintained personnel reporting information and documentation
• Maintaining personnel records, to include official personnel files and annual performance appraisals
• Assisting with investigations of Allegations of discriminations, sexual harassment and unfair employment practices

2. M&E Sales Department

• To respond to guest inquiries, conducted either over email, over phone or in person, for booking venue within hotel
• Creating event proposals following requested demands and presenting said proposals in timely manner
• Scheduled and booked reservations for upcoming events, including securing venues for participants in Opera

• Assist over 50 guests per day
• Increased Companies upselling and Raddison Rewards Enrolments
• To check in and check out guests
• Following company's SOPs
• Upselling rooms, breakfast and other facilities and amenities hotel has
• Processing range of documentation and entered information into databases
• Consistently meeting personal short and long-term targets
• Accurately handled large amounts of money on cash register.

• Opening and maintaining breakfast buffet - Set restaurant up for lunch
• Closing Restaurant
• Increased sells of daily specials
• Selling required daily quota of lunches
• Preparing of mise en place
• Managed over 50 customer orders per day
• Accurately handled large amounts of money on cash register
• Cocktails and soft drink preparation