Marvin Khera
Dubai,UAE
Summary
Experienced operations and client support specialist with strong skills in transaction monitoring, KYC compliance, and payment issue resolution. Proven ability to coordinate cross-functional teams and provide excellent client service. Skilled in business development with a track record of driving sales growth and lead generation. Adept at managing digital marketing campaigns to increase brand engagement. Detail-oriented, results-driven, and adaptable to fast-paced environments.
Overview
5
5
years of professional experience
Work history
Client support specialist
CMK LLC
Dubai
2024.05 - 2026.02
- Conducted KYC verification and AML compliance checks (ID, Proof of Address) for client onboarding and withdrawal approvals, ensuring regulatory compliance and secure account access.
- Monitored client deposits and transactions, performing verification and risk checks to prevent fraud and ensure secure payment processing.
- Investigated and resolved failed deposits, withdrawal issues, and payment gateway errors, coordinating with IT, finance, compliance, and payment providers to restore services promptly.
- Processed and supported client withdrawal requests, ensuring full compliance with internal policies and regulatory requirements.
- Provided professional email-based customer support, handling inquiries, complaints, and escalations with timely resolution.
- Assisted clients with account access issues, including login troubleshooting and credential resets to ensure uninterrupted service.
Business Development Officer
ACE Tax Consultants
Dubai
2023.09 - 2024.05
- Conducted 100–150 outbound cold calls daily to support lead generation for tax consultancy and UAE business setup services.
- Assisted in converting qualified prospects into clients through consultative selling and tailored presentations.
- Facilitated contract negotiations, pricing discussions, and service agreement preparations to support client relationship building.
- Prepared customised proposals outlining tax consultancy and company formation solutions based on client needs.
- Advised clients on business setup licensing and regulatory processes to ensure compliance with legal standards.
- Monitored sales targets and tracked KPIs to support performance reporting to senior management.
Social Media Marketing Executive
Digintrix Tech Labs Pvt Ltd.
Delhi
2022.12 - 2023.06
- Managed social media campaigns across platforms, enhancing brand visibility and driving engagement.
- Developed compelling content for improved customer engagement.
- Tracked trends and analysed campaign metrics to inform optimisation strategies.
- Coordinated client shoots and executed integrated digital strategies within project team.
- Collaborated with influencers for effective product promotion.
- Partnered with sales team in developing promotional materials.
Process Associate – United Airlines (Refunds)
IGT Solutions
Delhi
2021.07 - 2022.11
- Verified 200+ passenger travel and health documents daily, including vaccination certificates and COVID-19 test reports, ensuring 100% compliance with airline and government regulations.
- Reviewed and processed refund requests in line with company policies and airline regulations.
- Coordinated with internal departments to resolve documentation or refund-related issues efficiently.
- Maintained accurate records of passenger documents, refund transactions, and compliance checks.
- Achieved internal promotion due to exceptional problem-solving skills and customer service.
- Adjusted work schedule to include nights, weekends, and bank holidays.
Education
BBA - Business Administration
IITM (GGSIPU)
India 2020.01 - 2023.01
High School (12th Standard)
Manav Sthali School
India 2001.04 -
Skills
- Client relationship management
- Sales and lead generation
- Strategic communication
- Problem solving
- Project coordination
- Social media marketing
- Quotation and proposal drafting
- Microsoft Office Suite
- CRM tools
- Data Analysis
- Knowledge of support tools
Languages
English
Fluent
Hindi
Native
Timeline
Client support specialist
CMK LLC
2024.05 - 2026.02
Business Development Officer
ACE Tax Consultants
2023.09 - 2024.05
Social Media Marketing Executive
Digintrix Tech Labs Pvt Ltd.
2022.12 - 2023.06
Process Associate – United Airlines (Refunds)
IGT Solutions
2021.07 - 2022.11
BBA - Business Administration
IITM (GGSIPU)
2020.01 - 2023.01
High School (12th Standard)
Manav Sthali School
2001.04 -