MARVIN MATOVU
DUBAI
Summary
Developed skills in fast-paced hotel environment with focus on delivering exceptional customer service and attention to detail. Strong communication and multitasking abilities, ensuring seamless guest interactions and satisfaction. Seeking to transition these skills into new field where they can contribute to positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Room Service Order Taker
Hardee's Restaurant AMERICANA COMPANY
04.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Checked outgoing orders for accuracy before delivery.
- Welcomed customers and provided quick and attentive service.
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
Education
High School Diploma -
NAMBOOLE HIGH SCHOOL
KAMPALA UGANDA09.2019
Skills
- Patience and empathy
- Efficient work pace
- Computer skills
- Food preparation
- Guest relations
- Follow-up skills
- Complaint handling
- Order accuracy
Languages
English
Advanced (C1)
Timeline
Room Service Order Taker
Hardee's Restaurant AMERICANA COMPANY
04.2021 - Current
High School Diploma -
NAMBOOLE HIGH SCHOOL
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