MARVIN ALEX SENTAMU
DUBAI
Summary
- Dynamic and customer-focused bartender with extensive experience at the bar excelling in responsible alcohol service and fostering a welcoming atmosphere. Proven ability to enhance guest satisfaction through exceptional service and innovative cocktail creations, while maintaining high standards of cleanliness and hygiene.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
DIADEMAS CIGAR LOUNGE
Dubai
12.2024 - Current
- Mix and serve cocktails and beverages according to established recipes and customer preferences.
- Maintain cleanliness and organization of bar area, ensuring compliance with health regulations.
- Engage with customers to provide exceptional service and foster a welcoming atmosphere.
- Collaborate with kitchen staff to coordinate timely food and drink service during peak hours.
- Completed requisitions to maintain required stock par levels.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Barback
H BAR
Dubai
01.2022 - 11.2024
- Assisted bartenders with drink preparation and inventory management to enhance workflow efficiency.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Stocked supplies and equipment, contributing to seamless service during peak hours.
- Monitored customer needs and communicated effectively with staff to improve guest satisfaction.
- Learned how to make wide variety of mixed drinks.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Hotel Waiter
EAT&MEAT RESTAURANT
Dubai
07.2021 - 12.2022
- Provided exceptional customer service, ensuring guest satisfaction during dining experiences.
- Assisted in menu presentation and educated guests on daily specials.
- Processed orders efficiently, coordinating with kitchen staff for timely delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately while adhering to financial protocols.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
Education
Associate of Science - Civil Engineering
YMCA
Matuga02.2018
High School Diploma - Engineering
St Joseph’s Nagalama Ss
Uganda , Mukono04.2015
Skills
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
Complex Problem-solved
Following LQA standard
Accomplishments
* Have been promoted from the restaurant to the bar
* Awarded as employee of the month for couple of months
* Due to guest satisfaction have got more reviews which helps in the growth of the company
Certification
* Certificate of Autism & sensory awareness
* Customer service recovery
* Effective communication essentials
* Guest experience fundamentals
* Emotional intelligence fundamentals
Learning more about the Bar
- Learning about how bars operate (bartending, equipment, service flow)?
- Learning about how bars operate (bartending, equipment, service flow)?
- Learning about alcohol itself (beer, wine, spirits, cocktails)?
Languages
English
Advanced (C1)
Timeline
Bartender
DIADEMAS CIGAR LOUNGE
12.2024 - Current
Barback
H BAR
01.2022 - 11.2024
Hotel Waiter
EAT&MEAT RESTAURANT
07.2021 - 12.2022
Associate of Science - Civil Engineering
YMCA
High School Diploma - Engineering
St Joseph’s Nagalama Ss