Marwa Abid
Dubai,UAE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer service representative
International British Institute
Alexandria, Egypt
01.2020 - Current
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Collaborated with sales team to maximise product visibility and sales.
- Assisted customers in making informed decisions by providing detailed product information.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Customer Service
Brilliance Language School
Alexandria, Egypt
01.2015 - 12.2019
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
Education
Bachelor of Arts - Islamic And Pharaonic History
Faculty Of Arts
Egypt /2008 - /2011
Skills
- Calendar management
- MS office proficiency
Languages
Arabic
Native
English
Advanced
Timeline
Customer service representative
International British Institute
01.2020 - Current
Customer Service
Brilliance Language School
01.2015 - 12.2019
Bachelor of Arts - Islamic And Pharaonic History
Faculty Of Arts
/2008 - /2011
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