Marwa Al-Hammadi
Abu-Dhabi,UAE
Summary
Organized and adaptable professional with experience working in a fast-paced government environment. Strong ability to manage tasks efficiently, maintain professionalism, and support daily operation through effective communication and coordination.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
Abu Dhabi Government Contact Center
Abu Dhabi, United Arab Emirates
04.2025 - Current
- Providing professional support and assistance within a government customer service environment.
- Coordinated and followed up on service requests and escalations with multiple government entities.
- Managed customer cases, documentation, and internal administrative processes efficiently.
- Assisted in resolving operational and technical issues while maintaining service quality standards.
- Maintained accurate records and ensured compliance with internal procedures and workflow requirements.
- Demonstrated strong communication, organization, and problem-solving skills in a fast-paced professional environment.
Education
Secondary School Certificate - Literary Stream
Al-Shomoukh School
Al Mirfa, Abu Dhabi 09.2016 - 06.2018
University studies - Information Technology
United Arab Emirates University
Al Ain City, Abu Dhabi 08.2018 - 12.2022
Skills
- Communication skills
- Administrative coordination
- Problem-solving
- Time management
- Team collaboration
- Organizing skills
- Microsoft Office
- Customer relations
- Multitasking
- Attention to detail
Languages
Arabic
Fluent
Urdu
Upper intermediate
English
Intermediate
Timeline
Customer service representative
Abu Dhabi Government Contact Center
04.2025 - Current
University studies - Information Technology
United Arab Emirates University
08.2018 - 12.2022
Secondary School Certificate - Literary Stream
Al-Shomoukh School
09.2016 - 06.2018