Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
MARWA AMMOURA

MARWA AMMOURA

SHARJAH

Summary

Industrial Engineer with a proven track record of implementing process improvements that have significantly increased productivity, reduced costs, and improved quality. Skilled in analyzing production systems, identifying areas for improvement, and implementing effective solutions. Strong ability to collaborate with cross-functional teams and drive continuous improvement initiatives to achieve operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinic supervisor

Clinicaleen
01.2022 - Current
  • Initiate contact with prospective customers to inform them about current offers and promotions, effectively communicating the benefits of our products/services to generate interest and drive sales
  • Develop and implement innovative technologies and workflow strategies to increase patient flow and optimize resource utilization, improving overall clinic efficiency
  • Analyzed clinic financial data and performance metrics, identifying inefficiencies, cost-saving opportunities, and strategies for increasing revenue and profitability
  • Reviewed and optimized the clinic's medical supply chain and procurement processes, ensuring cost-effective purchasing, efficient inventory management, and regulatory compliance
  • Oversaw and managed the clinic's cash flow, ensuring appropriate resource allocation, financial stability, and alignment with broader strategic goals to support sustainable growth
  • Maintained and organized Ministry of Health (MOH) documentation, ensuring strict compliance with regulatory requirements and maintaining audit readiness
  • Effectively managed patient concerns and complaints, ensuring prompt resolution to enhance patient satisfaction, retention, and overall clinic reputation.

Sales supervisor

Apparel Groups
01.2020 - 01.2022


  • Collaborate with production teams to understand customer needs and ensure products meet quality and performance standards, assisting in the selection of the right solutions for client requirements
  • Analyze customer behavior and feedback to develop strategies that improve conversion rates, turning potential leads into long-term, satisfied customers through efficient process enhancements
  • Promote and support initiatives like inventory management systems and continuous improvement programs, fostering repeat sales and improving operational efficiency
  • Develop and implement standard operating procedures (SOPs) for customer interaction, ensuring consistency and alignment with company policies to enhance both service delivery and sales outcomes
  • Utilize data-driven insights to recommend product improvements and optimize workflows, ensuring suggestive selling techniques are backed by efficient processes that meet customer demands and increase profitability

Quality control

Emirates Metallic Co. (EMIC)
01.2019 - 01.2020
  • Reviewing production schedules, processes, specifications, and related information to ensure optimal workflow, resource allocation, and alignment with project goals
  • Designing and implementing control systems to minimize costs, streamline production processes, and proactively address potential issues, improving overall operational efficiency
  • Collaborating with cross-functional teams (engineering, procurement, quality control, and production) to ensure smooth integration of new processes or equipment, aligning with project specifications
  • Conducting time and motion studies to identify bottlenecks and optimize labor and machine utilization, driving improvements in productivity and reducing lead times
  • Analyzing production data and performance metrics to identify trends, inefficiencies, and opportunities for continuous improvement in both short-term operations and long-term strategy

Office surveyor / Auditor

Dubai Statistics Center
01.2015 - 01.2018
  • I handled more than 5 projects in the Dubai Statistics Center as an office surveyor
  • Projects auditor in 3 projects in the Dubai Statistics Center

Education

Bachelor Of Industrial Engineering And Engineering Management -

University Of Sharjah
01.2020

Skills

  • Engineering Software/ Systems: Auto-Cad, StaadPro, ETABS, Microsoft ( Word, Excel, PPT), MicroStation, and ArcGIS
  • Implemented creative and innovative ideas
  • Demonstrated effective teamwork abilities
  • Exhibited attention to detail with fast and accurate work
  • Demonstrated strong time management skills and proficiency in organizing data
  • Possess excellent communication and interpersonal skills
  • Showcased problem-solving abilities with adept problem identification and analysis
  • Exhibited leadership qualities with the ability to motivate and inspire team members

Certification

Participant, Emirates Youth Summer Academy, 07/21/19,


  • Participating in 'Google Skills' Workshop awareness.
  • Participating in 'Microsoft Skills' Workshop awareness.
  • Participating in 'Development of ideas' Workshop awareness.
  • Participating in 'leading and solving creative problems' Workshop awareness.

Languages

ARABIC
ENGLISH

Timeline

Clinic supervisor

Clinicaleen
01.2022 - Current

Sales supervisor

Apparel Groups
01.2020 - 01.2022

Quality control

Emirates Metallic Co. (EMIC)
01.2019 - 01.2020

Office surveyor / Auditor

Dubai Statistics Center
01.2015 - 01.2018

Bachelor Of Industrial Engineering And Engineering Management -

University Of Sharjah

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MARWA AMMOURA