Marwa El Mabrouki EP Ben Ammar

IM serving customers by selling products and meeting customer needs.

• Fostered positive relationships with customers to enhance loyalty and retention.
• Qualified prospects to determine future sales possibilities and improve conversion efforts.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Coordinated and distributed Daily Field Reports, communicating outcomes with clients and stakeholders.
• Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.

• Kept reception area clean and neat to give visitors a positive impression of the company.
• Answered telephone enquiries from clients, vendors and the public.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.

• Prepared invoices for customers with large orders or special sales types.
• Prepared orders for customers with wrapped, bagged, and boxed items.
• Explained establishment policies to customers and offered advice on selections.
• Managed customer lines for minimum wait times and high satisfaction.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Organised displays to promote inventory and encourage customer purchases.