Marwa Hussein

· Coordinated the onboarding process by managing documentation, ensuring compliance forms were submitted before the start date, and organizing orientation sessions for new employees

• Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
• Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
• Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
• Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
• Provided exceptional support to the HR department during high-volume periods, such as open enrollment or annual performance review cycles.
• Contributed to a positive company culture by planning engaging team-building events and activities.
• Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
• Assisted managers in handling employee relations issues through thorough documentation, investigation, and mediation when necessary.
• Proactively identified opportunities for process improvements within the HR department and presented well-researched solutions to management.
• Assisted in reducing employee turnover by conducting exit interviews and analyzing data to identify trends and areas for improvement.
• Processed employee termination paperwork at direction of supervisory staff.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Responded to employee inquiries regarding benefits and other HR topics.
• Helped employees register for benefits programs using online portals.

· Managed time and attendance by monitoring employee hours, ensuring accurate payroll processing, and tracking leave balances, including sick and vacation days

· Assisted new hires with visa applications, ensured compliance with immigration regulations, verified documentation, submitted it on time to authorities, and provided status updates to employees

· Coordinated medical examinations for employees prior to employment, ensured accuracy and completeness of medical documentation, and liaised with healthcare providers to schedule appointments and manage follow-ups

· Managed employee medical insurance applications, ensured timely coverage activation and renewals, and addressed inquiries about insurance benefits

· Managed employee documentation, including visas, medical, and insurance records, ensured compliance with company policies and regulations, and addressed employee inquiries regarding benefits, visa statuses, medical issues, and HR procedures, while assisting with form completion

· Ensured proper filing, secure storage, and regular updates of HR-related documentation to maintain compliance with company policies and local labor and immigration laws

· Managed office supplies procurement by maintaining inventory levels, ensuring timely restocking, and negotiating pricing with vendors to improve procurement processes

· Supported applicants with visa form completion and required document collection

· Submitted and tracked visa applications with immigration authorities

· Ensured compliance with UAE immigration policies and regulations

· Managed visa renewals, cancellations, and status updates

· Managed submission, tracking, and follow-up of medical applications

· Ensured compliance with DHA (Dubai Health Authority) regulations

· Collected and verified required medical documents

· Communicated with healthcare providers and applicants for updates and clarifications

· Assisted with Emirates ID application submissions and document verification

· Scheduled biometric appointments and tracked application progress

· Coordinated the issuance and delivery of approved Emirates ID cards

· Maintained organized records for all applications and related documentation

· Generated regular reports on the status of applications and processes

• Provide a warm welcome to visitors, offer exceptional support and guidance with a friendly demeanor
• Enhance managerial productivity through efficient call and email screening, prioritizing important communications
• Arrange all meetings requirements such as booking meeting room, agenda, speakers’ list, meeting CVS and attendance list
• Ensure seamless business travel arrangements, including air and ground travel, visa processing, and accommodations for employees and executives
• Assist in organizing in-house and off-site activities, coordinating logistics and ensuring smooth event execution
• Act as the primary point of contact for CEO and executives, facilitating effective and timely communication
• Proficiently manage calendars and appointments, skillfully coordinating complex meetings and schedules
• Create all applications related to administration work such as applications to dispose of gifts, leave requests, VAT refund requests for diplomatic colleagues to refund their VAT & Etc
• A Well-Maintained and Productive Workspace
• Manage office supplies stock levels efficiently and maintain office equipment to ensure smooth workflow
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Ensuring Policy Compliance
• Streamlining HR Clearance with Compliance
• Applying Guidelines with Precision
• Adhering to Company Policies
• Smooth Transitions for Employees
• Skillfully handle negotiations with vendors and service providers, securing favorable terms and agreements
• Preparing Management Reports and Assisting in Analyzing data to provide valuable insights
• Efficient Order Processing: On-Time Deliveries and 20% Efficiency Boost
• Faster Order Processing with Accurate Data Entry
• Maintaining Accurate Customer Records: Database Accuracy Achieved
• Ensuring Sufficient Stock Availability
• From Picking to Shipping
• Prompt and Professional Issue Resolution
• 95% Satisfied Customers

• Maintained customer portfolios, account activities, and payment transactions, providing excellent customer service
• Conducted evaluations on expired accounts and credit issues
• Assisted the cash application specialist in looking into customer payment history and applying for remittances
• Supported senior collectors in tracking payment issues, negotiating settlements, and initiating debt write-offs where appropriate
• Answered customer inquiries regarding banking policies and procedures
• Supervised all write-off processes and assisted with the balance of nonpayment activities
• Reduced write-offs by 5% through the evaluation of expired accounts and credit issues
• Implemented new procedures that increased consistency and improved customer experiences