Marwa Ibrahim
Al Ain
Summary
Dedicated and adaptable professional with two years of proven expertise in customer service and receptionist roles. Skilled in providing exceptional client support, handling inquiries and ensuring smooth office operations. Adept at multitasking in fast-paced environments while maintaining a friendly and professional attitude Proven ability to
communicate effectively with diverse clientele, demonstrating strong interpersonal and problem solving skills.
Overview
1
1
year of professional experience
Work history
Customer service officer
Omdurman National Bank
Khartoum, Sudan
10.2022 - 12.2023
Greet customers warmly and assist with inquiries, transactions, and other banking needs.
● Provide information about various banking products, services, and account types.
● Assist clients with opening, closing, and managing accounts (e.g., savings, checking, loans).
● Respond to customer complaints or questions in a timely and professional manner, escalating complex issues
as needed.
● Guide customers through digital banking tools and educate them on online banking services.
● Process customer transactions such as deposits, withdrawals, transfers, and payments.
● Handle cash and ensure accurate counting, balancing, and record-keeping of daily transactions.
● Issue statements, bank drafts, and handle money transfers.
● Verify customer identity for account access or large transactions, following the bank’s security protocols.● Build and maintain positive customer relationships to enhance client loyalty.
● Proactively reach out to customers for follow-up and to offer additional banking services when relevant.
● Identify customer needs and refer them to relevant specialists, such as loan officers or financial advisors.
Education
Bachelor of Business Administration -
National University
Khartoum 08.2022
Skills
- Calm under pressure
- Quality Assurance
- Marketing
- Accounting
- Public Relations
- Public speaking
- Follow-Up procedures
- Customer Service
- Positive attitude
- Customer enquiry case management
- Customer engagement
Languages
Arabic
Native
English
Advanced
C1
Additional Information
Practical Skills
Excellent communication skills, both verbal and written, to effectively interact with clients, customers, and colleagues.
Strong interpersonal skills and a friendly, approachable demeanor to create a positive impression and build rapport with visitors and
callers.
Exceptional organizational abilities to manage multiple tasks, such as answering phones, scheduling appointments, and handling
inquiries, efficiently and accurately.
Proficiency in using office equipment, such as computers, printers, and phone systems, to perform administrative tasks effectively.
Attention to detail to ensure accuracy in maintaining records, managing appointments, and processing information.
Timeline
Customer service officer
Omdurman National Bank
10.2022 - 12.2023
Bachelor of Business Administration -
National University