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MARWA MOHAMED MESBAH

Abu Dhabi

Summary

Highly experienced Commercial and Contracts Specialist with 20+ years of cross-functional expertise in contract management, commercial operations, procurement coordination, vendor negotiation, executive assistance, sales, training, and office administration. Proven success in managing end-to-end contract lifecycles including drafting, reviewing, negotiating, and renewing commercial agreements in compliance with internal policies and UAE regulations. Strong background in coordinating high-value tender submissions, pricing strategies, budgeting, forecasting, and financial reporting. Skilled in ERP systems (SAP, Siebel), contract lifecycle management, document control, logistics coordination, and stakeholder engagement. Recognized for reducing contract processing time by 30%, maintaining 100% audit compliance, and receiving performance awards for supply chain excellence and execution. Extensive experience supporting executive-level leadership with calendar management, travel planning, reporting, expense tracking, and confidential communications. Delivered soft skills and professional training sessions, streamlined administrative workflows, and enhanced internal communication processes. Demonstrated achievements in B2B sales, customer relationship management, and service contract negotiation with a consistent track record of improving customer satisfaction and retention. Adept at project coordination, resource optimization, and performance tracking to meet business goals efficiently and cost-effectively.

Commercial professional with profound experience in leading commercial strategies and fostering business growth. Known for enhancing operational efficiencies and driving successful contract negotiations. Focused on team collaboration and achieving results, with strong ability to adapt to changing business needs.

Overview

24
24
years of professional experience

Work History

SENIOR COMMERCIAL OFFICER

Al Masaood LLC
01.2022 - 06.2025
  • Managed full contract lifecycle: drafting, negotiation, execution, and renewal of commercial agreements.
  • Oversaw tender submissions, vendor registration, and compliance with internal policies and UAE regulations.
  • Collaborated with project and procurement teams to align contracts with operational goals.
  • Developed pricing strategies, budget forecasts, and financial reports.
  • Streamlined invoice processing, achieving a 90 % reduction in delays.
  • Drafted service contracts, coordinated vendor meetings, and managed legal documentation.
  • Submitting the order and the contract to the subcontractor.
  • Following up the production process to expedite the delivery to the customer.
  • Developing and implementing commercial strategies to achieve business goals.
  • Preparing budgets, forecasts, and performance reports to support decision making.
  • Building and maintaining relationships with clients, suppliers, and internal teams.
  • Identifying opportunities to enhance business processes and reporting systems.
  • Managing contracts to ensure alignment with company policies, SOPs, and compliance requirements.
  • Logistics management and ensuring timely project execution.
  • Managing client's communications and contracts negotiations for commercial terms and conditions.
  • Invoices handling and timely tracking project's costs.
  • Organized corporate events and meetings, enhancing overall employee engagement and satisfaction.
  • Successfully negotiated contracts with suppliers, securing favorable terms while minimizing risk exposure for the organization.
  • Established strong relationships with key clients to drive customer loyalty and repeat business.
  • Mentored junior staff members, providing guidance on best practices and professional growth opportunities.
  • Spearheaded initiatives that resulted in significant cost reductions and operational improvements.
  • Analyzed data to evaluate performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.
  • Delivered exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
  • Developed and implemented strategies to expand market share within the competitive landscape.
  • Built relationships with clients to establish new contracts.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Negotiated contracts and product prices by collaborating with vendors and developers.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

EXECUTIVE ASSISTANT TO INDUSTRIAL GROUP CEO

Al Masaood LLC
06.2021 - 12.2021
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Streamlined office operations, leading to more organized environment by implementing digital filing systems.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
  • Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
  • Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
  • Enhanced executive decision-making with comprehensive research and detailed reporting.
  • Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
  • Increased office efficiency by developing and implementing inventory management system for office supplies.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
  • Improved document management and accessibility with creation of centralized digital repository.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Enabled timely project completion by coordinating resources and timelines across multiple departments.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
  • Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
  • Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
  • Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Fostered positive work environment, organizing team-building activities and events.
  • Streamlined communication between departments, resulting in more effective project coordination and execution.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Screened personal and business calls and directed to appropriate party.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Monitored key business risks and established risk management procedures.

TRAINER & EXECUTIVE ASSISTANT

Mohamed Eltayeb Institute - UAE & Egypt
01.2016 - 11.2020
  • Provided executive support and managed scheduling, reporting, and travel.
  • Acted as liaison with stakeholders and ensured effective communication.
  • Soft skills training courses.
  • Trained and mentored 120 new personnel hired to fulfill various roles.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 70 %.

NATIONAL SALES EXECUTIVE / CUSTOMER SERVICE

Mobinil (Orange Egypt)
02.2006 - 05.2014
  • Identifying potential customers and understanding market trends.
  • Developing and executing plans to meet sales targets.
  • Actively seeking out new sales opportunities through networking, cold calling, and other channels.
  • Closing deals and ensuring mutually beneficial agreements.
  • Preparing sales reports and forecasts for management.
  • Addressing customer inquiries, complaints, and requests promptly and professionally.
  • Building and maintaining strong relationships with clients to ensure satisfaction and loyalty.
  • Collaborating with internal teams to resolve customer issues effectively.
  • Gathering customer feedback to improve products and services.
  • Executed B2B sales strategies and service agreements, meeting monthly KPIs.
  • Negotiated terms with clients, prepared sales contracts, and ensured service-level adherence.
  • Managed escalations and aligned customer needs with internal operations.
  • Prioritizing tasks to meet deadlines and maintain customer satisfaction.
  • Addressing customer complaints and inquiries with innovative solutions.
  • Working closely with teams to ensure seamless customer service and sales execution.
  • Expanded market share through the establishment of strong relationships with key clients and partners.
  • Improved customer retention rates by providing exceptional account management and customer service.
  • Increased sales revenue by developing and implementing strategic sales plans to target key markets.
  • Spearheaded process improvements to reduce costs while maintaining excellent client service levels.
  • Exceeded quarterly sales targets consistently through proactive territory planning and diligent follow-up on leads.
  • Developed high-performing sales teams by implementing effective training programs and coaching strategies.
  • Optimized sales pipeline management to improve forecasting accuracy and facilitate data-driven decisionmaking.
  • Cultivated long-term partnerships with industry influencers who contributed positively to our company''s reputation and credibility within the marketplace.
  • Collaborated cross-functionally to ensure seamless communication between sales, marketing, and operations teams.
  • Presented at industry conferences as a thought leader, raising the visibility of our products and services among prospective clients.
  • Streamlined internal sales processes, enabling a more efficient workflow for increased productivity.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Built diverse and consistent sales portfolio.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed and assigned monthly sales quotas to over 2 regional sales managers in 2 areas.

OFFICE ADMINISTRATOR & GM ASSISTANT

Sobek Travel
02.2001 - 03.2006
  • Handled administrative and contract support for the General Manager.
  • Drafted service contracts coordinated vendor meetings, and managed legal documentation.
  • Arranging tourism trips and programs and issuing the legal permits.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.

Education

HIGHER NATIONAL CERTIFICATE - Project Managment Deploma

Regional IT Institute (Riti)
Egypt
01.2009

BACHELOR - Bachelor in Managment Sciences - Banking Department

Sadat Academy For Managment Sciences
Egypt
01.2003

Skills

  • Contract Management
  • Commercial Operations
  • Procurement & Vendor Relations
  • Executive Support
  • Tender & Bid Management
  • ERP Systems (SAP, Siebel)
  • Budgeting & Forecasting
  • Customer Relationship Management
  • Document Control & Compliance
  • Soft Skills Training
  • Office Administration
  • Logistics Coordination
  • Stakeholder Communication
  • Microsoft (Word, Excel, Adobe, Outlook)
  • Contract Lifecycle Management
  • Commercial Operations & Negotiation
  • Procurement & Vendor Coordination
  • Microsoft Office (Word, Excel, PowerPoint, Adobe, Teams)
  • Email and Call Management Systems
  • Data Analytics Tools
  • Customer engagement
  • Data-driven decision making
  • Key account management
  • Sales training
  • Relationship management
  • Contract terms negotiation
  • Customer relationship management
  • Operations management
  • Team Training
  • Strategic planning
  • Risk management
  • Claims management
  • Product management
  • Contract negotiation
  • Business administration
  • Commercial services
  • Month-end processing
  • Attendance oversight
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team motivation
  • Active listening
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Detail-oriented
  • Relationship building
  • Decision-making
  • Staff training and development
  • Goal setting and achievement
  • Team building
  • Sales operations
  • Task prioritization
  • Rapport and relationship building
  • Client relationship management
  • Interpersonal skills
  • Appointment scheduling
  • Goal setting
  • Professionalism
  • Time management abilities
  • Staff supervision
  • Solution selling

Languages

Arabic
English

Personal Information

Driving License: UAE Private Driving License

Timeline

SENIOR COMMERCIAL OFFICER

Al Masaood LLC
01.2022 - 06.2025

EXECUTIVE ASSISTANT TO INDUSTRIAL GROUP CEO

Al Masaood LLC
06.2021 - 12.2021

TRAINER & EXECUTIVE ASSISTANT

Mohamed Eltayeb Institute - UAE & Egypt
01.2016 - 11.2020

NATIONAL SALES EXECUTIVE / CUSTOMER SERVICE

Mobinil (Orange Egypt)
02.2006 - 05.2014

OFFICE ADMINISTRATOR & GM ASSISTANT

Sobek Travel
02.2001 - 03.2006

HIGHER NATIONAL CERTIFICATE - Project Managment Deploma

Regional IT Institute (Riti)

BACHELOR - Bachelor in Managment Sciences - Banking Department

Sadat Academy For Managment Sciences

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MARWA MOHAMED MESBAH