Marwa Omara
Dubai,DU
Summary
Patient and client-focused veterinarian with proven leadership in veterinary practice management backed by a successful career as a clinical practitioner in small animal medicine and surgery. Collaborative and motivating team builder with proven strengths in operations management, strategic planning and organizational transformation.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Emirates Health Services ( Teleperformance UAE )
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information via live chats and emails.
Veterinary Surgeon
7Pets Veterinary Clinic
05.2021 - 02.2023
- Answered owner animal health questions and advised on best care practices.
- Optimized surgical outcomes with meticulous attention to detail during all aspects of patient care.
- Contributed to the clinic's growth by maintaining a high standard of care and consistently positive results.
- Reduced post-surgical complications by implementing strict infection control protocols within the clinic environment.
- Performed consultations and diagnostic tests to accurately assess patients'' conditions before surgery.
- Maintained a sterile operating theater environment, adhering to strict guidelines for cleanliness and equipment maintenance.
- Improved patient outcomes by performing complex surgical procedures with precision and care.
Veterinary Assistant
PetCure Veterinary Clinic
01.2020 - 12.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Veterinarian
British Animal Hospital
01.2018 - 11.2019
- Actively participated in continuing education opportunities to stay current on advancements within the veterinary field.
- Practiced veterinary medicine with an emphasis on preventive care, chronic disease management, and emergency medicine in small animals.
- Administered vaccinations to prevent the spread of common infectious diseases among animals in the community.
- Managed inventory of medications and supplies to ensure adequate stock levels while minimizing waste or expiration of products.
- Communicated with pet owners regarding pet diagnosis, prognosis, and treatment.
- Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
Education
Post Graduate Diploma - Veterinary Medicine
Post Graduate Diploma Of Pet Animal Surgery
Cairo, Egypt12.2021
Bachelor's - Veterinary Medicine
Faculty of Veterinary Medicine, Cairo University
Cairo, Egypt01.2019
Skills
- Animal Behaviour Knowledge
- Small Animal Surgery Procedures
- Animal Diagnostics
- General Anaesthesia Monitoring
- Vaccinations Protocol
- Emergency Pet Care
- Dental Procedures
- Proper Animal Restraint
- Medication Administration
- Effective Owner Communication
- Chronic and Acute Conditions
- Post-Surgical Care
Timeline
Customer Service Representative
Emirates Health Services ( Teleperformance UAE )
11.2023 - Current
Veterinary Surgeon
7Pets Veterinary Clinic
05.2021 - 02.2023
Veterinary Assistant
PetCure Veterinary Clinic
01.2020 - 12.2020
Veterinarian
British Animal Hospital
01.2018 - 11.2019
Post Graduate Diploma - Veterinary Medicine
Post Graduate Diploma Of Pet Animal Surgery
Bachelor's - Veterinary Medicine
Faculty of Veterinary Medicine, Cairo University
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