Marwa Saad
Ajman,United Arab Emirates
Summary
Proficient in communication and organization, with a proven track record in administrative support roles. Experienced in managing front desk operations, scheduling appointments, and providing exceptional customer service. Demonstrated ability to enhance team efficiency and improve client satisfaction through effective problem-solving skills.
Overview
2024
2024
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work history
Customer Service Representative
Vodafone Egypt
cairo , Egypt
2016.02 - 2018.02
- Handled customer calls and messages with professionalism.
- Assisted customers in resolving issues and addressing inquiries.
- Provided accurate information regarding offers and services.
- Thrived in high-pressure environments.
- one year.
- Offered technical support, leading to enhanced user experience.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Sales Representative
Moonstone Company
cairo , Egypt
2013.04 - 2015.04
- Promoted and circulated makeup and beauty products.
- Interacted with customers to deliver expert guidance
- Regularly surpassed monthly sales targets
- Collaborated with logistics team to facilitate timely product deliveries, enhancing customer satisfaction.
Freelance Model part time
Media company
cairo , Egypt
- Collaborated autonomously with brands, photographers, and agencies.
- Contributed to photo sessions, events, and promotional activities.
- Cultivated professional presence and effective communication with clients.
- five years
- Collaborated with high-profile photographers to enhance visibility of clothing lines across multiple platforms.
- Partnered with photographers to deliver impactful images for advertising campaigns.
- Showcased high-end fashion brands by modelling on runway during various fashion shows.
Sales assistant
GM real state company
Egypt , cairo
2022.02 - 2024.02
- Optimised customer service by effectively managing queries and complaints.
- Collaborated strategically with team members to meet sales targets.
- Coordinated expedient stock replenishment to maintain product availability.
- Resolved customer needs swiftly, fostering positive feedback and loyalty.
Secretary – Accounting Department
Modern Company for Insulation Materials
cairo , Egypt
2019.06 - 2021.06
- Assisted accounting team in executing office tasks
- Generated comprehensive reports and composed professional emails.
- Structured files and documents within a comprehensive framework.
- Cultivated client relationships through effective telephone etiquette.
- Efficiently managed customer inquiries, resulting in increased satisfaction rates. Streamlined inquiry processes to improve response times and service quality.
- Addressed customer inquiries with efficiency; elevated customer satisfaction rates.
Education
Bachelor of Arts - Tourist Guidance Department
Ain Shams University
Cairo06.2013
Skills
- Interpersonal communication
- Time management
- Microsoft Office Suite Data analysis Document creation Spreadsheet management
- Analytical thinking
- Arabic fluency, English proficiency
- Microsoft Office expertise
Certification
- Licensed Tourist Guide – Ministry of Tourism, Egypt
Courses
- - ICDL (Computer Skills)
- - Ticketing & Reservation Course ( Sabre GDS Fares )
- - Public Relations Training – EgyptAir
Timeline
Sales assistant
GM real state company
2022.02 - 2024.02
Secretary – Accounting Department
Modern Company for Insulation Materials
2019.06 - 2021.06
Customer Service Representative
Vodafone Egypt
2016.02 - 2018.02
Sales Representative
Moonstone Company
2013.04 - 2015.04
Freelance Model part time
Media company
Bachelor of Arts - Tourist Guidance Department
Ain Shams University