Marwa Salah
Ajman
Summary
HR and Administrative Professional with 7+ years of experience in Administration, employee onboarding, visa processing, medical insurance coordination, time and attendance management, procurement, employee training, and government administration. Skilled in managing immigration processes using GDFRA Immigration Portal and DIFC Portal. Adept at ensuring compliance with regulations, streamlining operations, and improving efficiency. Proficient in Microsoft Office and Oracle E-Business Suite. Strong organizational, communication, and multitasking skills, with a focus on providing high-quality administrative support and employee development.
Overview
9
9
years of professional experience
Work History
HR Administrative Officer - DIFC Portal
Caprice Holding LTD
08.2024 - Current
- Onboarding Support
- Assisted in the onboarding process by coordinating required documentation for new hires
- Ensured all compliance forms were completed and submitted before the start date
- Provided support in scheduling orientation sessions for new employees
- Time and Attendance Management
- Monitored employee attendance and recorded working hours for payroll processing
- Ensured accuracy in timekeeping to avoid discrepancies in compensation
- Managed and tracked employee leaves, including sick leave and vacation days
- Employee Orientation Coordination
- Assisted in organizing and conducting orientation programs for new employees
- Ensured all necessary compliance documents were signed and submitted during orientation
- Provided support in introducing new hires to company culture and policies
- Employee Inquiries
- Responded to employee questions regarding benefits, visa statuses, medical issues, and HR procedures
- Provided guidance on company policies and ensured timely resolution of concerns
- Assisted employees with completing necessary forms and documentation for HR matters
- Medical Insurance Application Management
- Managed employee medical insurance applications and communicated with insurance providers
- Ensured timely activation of coverage for new employees and any necessary renewals
- Addressed employee inquiries regarding insurance coverage and benefits
- Employee Documentation Management
- Maintained organized records of all employee documents, including visas, medical, and insurance
- Regularly updated employee files to ensure compliance with company policies and local regulations
- Conducted audits of documentation to ensure accuracy and completeness
- Record Filing and Compliance
- Ensured proper filing and secure storage of all HR-related documentation in line with company policies
- Maintained compliance with local labor and immigration laws by updating records regularly
- Office Supplies Procurement
- Supported the purchasing of essential office supplies and maintained inventory levels
- Ensured timely restocking of office supplies to prevent shortages
- Worked with vendors to negotiate pricing and improve procurement processes
- Visa Application Assistance
- Assisted new hires with visa applications and ensured compliance with immigration regulations
- Verified visa documentation and ensured timely submission to immigration authorities
- Followed up on application status and provided updates to employees
- Medical Examination Coordination
- Coordinated required medical examinations for employees prior to employment
- Ensured all medical documentation was accurate and complete, in line with company requirements
- Liaised with healthcare providers to schedule appointments and manage follow-ups
Government Administration - GDFRA
One&Only Resorts
10.2023 - 03.2024
- Visa Application Management
- Supported applicants with visa form completion and required document collection
- Submitted and tracked visa applications with immigration authorities
- Ensured compliance with UAE immigration policies and regulations
- Managed visa renewals, cancellations, and status updates
- Medical Applications Coordination
- Managed submission, tracking, and follow-up of medical applications
- Ensured compliance with DHA (Dubai Health Authority) regulations
- Collected and verified required medical documents
- Communicated with healthcare providers and applicants for updates and clarifications
- Emirates ID Processing
- Assisted with Emirates ID application submissions and document verification
- Scheduled biometric appointments and tracked application progress
- Coordinated the issuance and delivery of approved Emirates ID cards
- Administrative Support
- Maintained organized records for all applications and related documentation
- Generated regular reports on the status of applications and processes
Administrative assistant to Director General
Hong Kong Economic and Trade Office
08.2021 - 06.2023
- Warm Visitor Greeting and Support: Provide a warm welcome to visitors, offer exceptional support and guidance with a friendly demeanor
- Productive Call and Email Screening: Enhance managerial productivity through efficient call and email screening, prioritizing important communications
- Meeting Arrangement: Arrange all meetings requirements such as booking meeting room, agenda, speakers' list, meeting CVS and attendance list
- Stress-free Business Travel Management: Ensure seamless business travel arrangements, including air and ground travel, visa processing, and accommodations for employees and executives
- Event Coordination Pro: Assist in organizing in-house and off-site activities, coordinating logistics and ensuring smooth event execution
- Executive Communication Streamlining: Act as the primary point of contact for CEO and executives, facilitating effective and timely communication
- Calendar Management Expertise: Proficiently manage calendars and appointments, skillfully coordinating complex meetings and schedules
- Administrative Applications: Create all applications related to administration work such as application to dispose of gifts, leave requests, VAT refund requests for diplomatic colleagues to refund their VAT & Etc
- Top-notch Facilities Management: A Well-Maintained and Productive Workspace
- Smooth Operations Management: Manage office supplies stock levels efficiently and maintain office equipment to ensure smooth workflow
Senior Division Administrator
Juma Al Majid group
01.2017 - 05.2021
- Accurate Timekeeping and Attendance Tracking: Ensuring Policy Compliance
- Efficient Resignation Processing: Streamlining HR Clearance with Compliance
- Consistent Termination Procedures: Applying Guidelines with Precision
- Seamless Vacation Leave Management: Adhering to Company Policies
- Seamless Onboarding and Offboarding: Smooth Transitions for Employees
- Contract and Price Negotiation Expertise: Skillfully handle negotiations with vendors and service providers, securing favorable terms and agreements
- Insights for Success: Preparing Management Reports and Assisting in Analyzing data to provide valuable insights
- Administrative Applications: Prepared daily general sales, Profitability, Retail, Weekly Ageing and sales to GFK monthly closing & Product category report
- Order Management: Efficient Order Processing: On-Time Deliveries and 20% Efficiency Boost
- Streamlined Operations: Faster Order Processing with Accurate Data Entry
- Maintaining Accurate Customer Records: Database Accuracy Achieved
- Optimized Inventory Management: Ensuring Sufficient Stock Availability
- End-to-End Order Fulfillment Excellence: From Picking to Shipping
- Customer Satisfaction Champion: Prompt and Professional Issue Resolution
- High Customer Issue Resolution Rate: 95% Satisfied Customers
- Quality Assurance & Customer Service: Maintaining Support Excellence: Evaluating Customer Interactions for Quality
- Enhancing Customer Communication: Constructive Feedback for Improvement
- Proactive Support Optimization: Identifying Areas for Efficiency
- Setting the Bar for Quality: Performance Benchmarks in Customer Service
- Training for Success: Reinforcing Best Practices in Support
- Excellent Customer Service: Maintained customer portfolios, account activities, and payment transactions
Operation Assistant
ADIB - Abu Dhabi Islamic Bank
11.2015 - 12.2016
- Maintained customer portfolios, account activities, and payment transactions, providing excellent customer service
- Conducted evaluations on expired accounts and credit issues
- Assisted the cash application specialist in looking into customer payment history and applying for remittances
- Supported senior collectors in tracking payment issues, negotiating settlements, and initiating debt write-offs where appropriate
- Answered customer inquiries regarding banking policies and procedures
- Supervised all write-off processes and assisted with the balance of nonpayment activities
- Reduced write-offs by 5% through the evaluation of expired accounts and credit issues
- Implemented new procedures that increased consistency and improved customer experiences
Education
Bachelor of Commerce - Accounting
06.2015
Skills
- Microsoft Office
- Excel
- Word
- Oracle E-Business Suite
- Data management
- Order processing
- Microsoft Power BI
- Data analysis
- Visualization
- Document Preparation
- Editing
- Correspondence Distribution
- Reporting
- Filing
- Problem Solving
- Meetings Management
References
- Sally El Mistakwy, Head of Operations, 0509484771
- Paul Li, Head of Administration, 0543820724
Professional Development
04/01/23, 07/31/23
Timeline
HR Administrative Officer - DIFC Portal
Caprice Holding LTD
08.2024 - Current
Government Administration - GDFRA
One&Only Resorts
10.2023 - 03.2024
Administrative assistant to Director General
Hong Kong Economic and Trade Office
08.2021 - 06.2023
Senior Division Administrator
Juma Al Majid group
01.2017 - 05.2021
Operation Assistant
ADIB - Abu Dhabi Islamic Bank
11.2015 - 12.2016
Bachelor of Commerce - Accounting
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