Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
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Marwan Alafeefi

Marwan Alafeefi

Abu Dhabi

Summary

Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Service Ambassador

Abu Dhabi Commercial Bank
10.2023 - Current
  • Provided exceptional service for improved guest experiences and increased repeat business.
  • Coordinated closely with other departments to address any gaps in the overall service experience effectively.


Senior Customer Service Officer

Abu Dhabi Commercial Bank
02.2023 - 10.2023
  • Cultivated strong relationships with clients by delivering personalized attention and addressing unique needs.
  • Strengthened customer relationships and authored strategies to provide positive experience for customers.

Customer Service Officer

Abu Dhabi Commercial Bank
01.2018 - 02.2023
  • Communicated with customers in a variety of formats, such as phone calls, online chats and emails.
  • Kept client and company files safely stored on CRM system in line with confidentially laws and regulations.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.

Education

Bachelor of Financial Science - Accounting

Emirates College of Technology
2022

Certificate of Higher Education - Business and Accounting

Secondly Technical School
2015

Skills

  • Case investigating
  • Complaint management
  • Multidisciplinary teamwork

Certification

  • Appreciation letter for volunteering (FIFAU17)
  • Outstanding contribution towards Service Excellence (ADCB)

Languages

English
Upper Intermediate
B2
Arabic
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Accomplishments

  • Privacy & Data Protection Basics
  • Foreign Account Tax Compliance (FATCA)
  • Service Excellence and Net Promoter Score (NPS)
  • Common Reporting Standards (CRS)
  • Code of Conduct
  • Consumer Protection Regulations & Standards
  • Certified Islamic Banking Excutive (CIBE)
  • Fire Warden Training
  • Compliance Foundations Training
  • National Service Completion
  • Software and Internet knowledge (IC3)
  • Microsoft Office Specialist

Timeline

Senior Service Ambassador

Abu Dhabi Commercial Bank
10.2023 - Current

Senior Customer Service Officer

Abu Dhabi Commercial Bank
02.2023 - 10.2023

Customer Service Officer

Abu Dhabi Commercial Bank
01.2018 - 02.2023

Bachelor of Financial Science - Accounting

Emirates College of Technology

Certificate of Higher Education - Business and Accounting

Secondly Technical School

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Marwan Alafeefi