Summary
Overview
Work history
Education
Skills
Certification
PERSONAL DETAILS
Key Projects Handled
Accomplishments
PROFESSIONAL SNAPSHOT
Affiliations
References
Timeline
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Marwan Al Ghadban

Marwan Al Ghadban

Dubai,UAE

Summary

Accomplished sales professional with extensive expertise in managing high-value deals and building strong client relationships. Demonstrates proficiency in contract negotiation, sales reporting, and email marketing automation. Skilled in customer service, team leadership, and achieving targets through effective contract preparation and execution. Proficient in Microsoft Office Suite, CRM software including Salesforce and HubSpot, and tools like LinkedIn Sales Navigator. Adept at business development, territory management, and new business acquisition with a focus on lead generation and sales pipeline development. Committed to driving growth through strategic client acquisition and relationship management.

Overview

20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Senior Regional Sales Manager - MENA

UNICEPTA by RProphet / Stagwell Inc.
Dubai, UAE
05.2025 - 09.2025
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Coordinated product launches; garnered significant media attention and consumer interest.
  • Developed action plans to maximise market share by 15%.
  • Negotiated contracts, securing favourable terms for company.
  • Identified potential partners for successful collaborations.
  • Enabled accurate lead tracking by establishing and maintaining business opportunity records in Salesforce.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Implemented CRM systems, improving efficiency in client relationship management which improved customer retention by 25%.

Sales & Business Development Manager

CARMA International Consultancy
, Qatar
01.2024 - 04.2025
  • Fostered strong client relationships, enhancing brand loyalty.
  • Developed and implemented strategies to improve customer satisfaction by 25%.
  • Conducted thorough market research to identify business opportunities.
  • Developed and implemented new pricing structure to increase profits by 20%.
  • Managed key accounts, achieving consistent revenue generation and high customer satisfaction.
  • Generated leads to secure new client revenue and boost profitability.
  • Converted potential customers through telephone, email and in-person interactions.
  • Led team of 5 staff, employing motivational strategies to exceed sales targets.
  • Managed key accounts, ensuring high levels of customer satisfaction.
  • Delivered excellent customer service by addressing queries promptly and effectively.

Country Manager

CARMA Media Insight
, Saudi Arabia
01.2019 - 01.2024
  • Improved competitive position through continuous market research and analysis.
  • Devised sales strategies, resulting in significant revenue growth.
  • Managed overall operations, enhancing company's presence in region.
  • Led multicultural teams to achieve organisational objectives.
  • Conducted quarterly business reviews with clients achieving 90% satisfaction rating.
  • Enhanced visibility of brand by participating at trade fairs and industry events.
  • Evaluated and negotiated contracts, agreements and partnerships to achieve business goals.
  • Coordinated with regional offices and subsidiaries to align strategies and objectives.
  • Enhanced sales performance, actively monitoring all leads and conversions.
  • Enabled efficient sales process, following documentation and certification procedures required by foreign countries.
  • Conducted regular training sessions for new sales team members, enhancing their product knowledge.
  • Assessed employee performance on Quarterly basis and implemented corrective actions.

Senior BD and Client Service Manager

CARMA Media Insight FZA
, UAE
09.2011 - 12.2019
  • Administered customer inquiries promptly, ensuring high levels of customer satisfaction.
  • Liaised with internal teams, enhancing overall service provision.
  • Conducted regular staff training sessions, improving team skills and knowledge.
  • Devised strategic solutions for complex client issues.
  • Successfully managed portfolio of clients, presented products and services to potential customers, and provided strategic insights through benchmarking studies and presentations.
  • Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
  • Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
  • Conducted quarterly business reviews with clients achieving 90% satisfaction rating.
  • Planned and coordinated implementation of business plans and penetration of new markets.

Account Manager

Shift LLC
, UAE
06.2005 - 08.2011
  • Managed portfolio of 35 accounts, fostering positive client relationships,addressing customer needs, and supporting sales teams to drive business growth through existing and potential customer networks.
  • Scheduled employees for peak performance, handled customer escalations, and conducted weekly staff meetings to communicate company trends and performance statistics.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Monitored service after sale and implemented quick and effective problem resolutions.


Education

Business Administration & Management - Business Management

Lebanese University
Lebanon
09.1998 - 05.2002

Skills

  • Contract negotiation
  • Customer Service
  • Team Leadership
  • Business development
  • CRM Software proficiency (Microsoft,Salesforce, HubSpot)
  • Lead generation
  • LinkedIn sales navigator
  • Pipeline Management
  • Relationship Management

Certification

  • Advance Presentation Skills, 2014
  • Business Communication course, 2012
  • Business English – at British Council, 2016
  • Leadership and Management skills, 2015
  • AMEC International Certificate in Measurement, 2015
  • HubSpot Sales Software, 2022
  • PR Academy – Media evaluation Certificate, 2015
  • HubSpot Inbound Certificate, 2022

PERSONAL DETAILS

Arabic
Native
English
Fluent

Key Projects Handled

G20 Saudi Secretariat – 2020, Ministry of Foreign Affairs KSA – 2018, SABIC - 2013, Ashghal Qatar - 2013, Saudi Aramco – 2019, Qatar Foundation – 2015, IMCTC – 2019, RTA – 2014, Ministry of Media KSA - 2018, ADNOC - 2016

Accomplishments

  • 30% Client Satisfaction Improvement - Led the team in elevating client satisfaction through superior service strategies, significantly strengthening client relationships.
  • Developed Commercial Strategy - Developed and implemented commercial strategies that resulted in a 15% increase in customer retention.
  • Improved Sales Performance - Identified and addressed underperforming areas within the commercial department, resulting in a 10% improvement in sales performance.
  • Improved the operational process - by expanding our operations in Saudi market, this led to an increase in the sales as well as business efficiency profit by 20% compared to the previous year.
  • Contract Negotiation - Negotiated and closed high-value contracts with key clients, resulting in a 30% increase in annual revenue.
  • Received Excellence Award and Best Performer Award from CARMA in year 2020.

PROFESSIONAL SNAPSHOT

  • Proven Sales & Business Development Leader with a track record of driving growth, expanding markets, and generating revenue by streamlining operations and restoring forward momentum quickly.
  • Results Driven Sales & Business Development Professional with quantitative experience in planning and executing operations that enhance brand positioning, boost client trust, and drive revenue growth and market expansion.
  • Expertise in strategic planning, pipeline management, and high-value deal negotiation.
  • Skilled in leading and mentoring high-performing sales teams to consistently exceed targets.
  • Adept at identifying business opportunities and implementing strategies for sustainable regional growth.
  • Strong ability to build and maintain long-term client relationships and enhance corporate positioning.
  • Recognized for combining operational efficiency with market insight to drive measurable results.
  • A progressive, decisive & innovative, highly valued professional with expertise in interpreting the corporate vision and strategy, translating objectives into actionable plans, and providing decisive leadership to multi-functional, cross functional teams.
  • Characterized as flexible, result oriented and analytical individual possessing superior presentation, time management and organization skills, true team leader, mentor and a motivator with fine-tuned analytical & troubleshooting skills.
  • An articulate communicator, backed by confidence to interact and bond with individuals at all levels with proven interpersonal and presentation skills.

Affiliations

Data Analytics

Keen Interest in leveraging data analytics to drive business decisions and enhance operational efficiency.

Continuous Professional Development

Committed to lifelong learning and advancing my expertise in commercial account management through ongoing education.

References

References available upon request.

Timeline

Senior Regional Sales Manager - MENA

UNICEPTA by RProphet / Stagwell Inc.
05.2025 - 09.2025

Sales & Business Development Manager

CARMA International Consultancy
01.2024 - 04.2025

Country Manager

CARMA Media Insight
01.2019 - 01.2024

Senior BD and Client Service Manager

CARMA Media Insight FZA
09.2011 - 12.2019

Account Manager

Shift LLC
06.2005 - 08.2011

Business Administration & Management - Business Management

Lebanese University
09.1998 - 05.2002
Marwan Al Ghadban