Hessa Al Falasi
Dubai,United Arab Emirates
Summary
Hardworking student with strong interpersonal and communication skills, ready to take on new challenges. Takes problem-solving and active listening approach to complete tasks with accuracy and precision. Maintains polite and professional manner at all times.
Overview
13
13
years of professional experience
2009
2009
years of post-secondary education
Work history
Senior Officer Corporate Client Services
First Abu Dhabi Bank
Dubai, United Arab Emirates
06.2024 - Current
- Act as the point of contact for corporate client services, handling daily banking requests and services inquiry professionally and efficiently.
- Manage end to end onboarding for corporate clients, including accounts opening, credit card, statements and KYC coordination's.
- Support Relationship Managers in servicing key corporate accounts and maintaining long term relationships.
- Prepare and review client documentation including mandates resolution account maintenance forms and updates.
- Thanks for the ride next process of corporate banking transactions such as transfers, guarantees, and bulk payments.
- Monitor service request through internal banking system and ensure timely turnover in line with SLAs.
- Coordinate with internal departments such as Operations, Compliance, Trade Finance and Credit to ensure seamless service delivery.
- Maintain accurate client records and update corporate profile in core banking system.
Receptionist - Work Placement
Dubai Courts
Dubai, United Arab Emirates
07.2012 - 09.2012
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
High School Diploma -
Al Waha School
DubaiSkills
- Customer-focused
- Time management
- Problem-solving
- Multilingual
- Team building
Languages
Arabic
Native
English
Intermediate
Timeline
Senior Officer Corporate Client Services
First Abu Dhabi Bank
06.2024 - Current
Receptionist - Work Placement
Dubai Courts
07.2012 - 09.2012
High School Diploma -
Al Waha School