Marwan Yasser Amer
Dubai,UAE
Summary
Detail-oriented professional with experience in engineering and customer service, combining technical expertise with effective client communication. Skilled in problem-solving and operational support, ensuring accuracy and efficiency. Committed to delivering high-quality service and adapting swiftly to new environments, with a focus on enhancing organisational performance.
Overview
2
2
Languages
8
8
years of professional experience
Work history
MEP Coordinator
Voce International Construction L.L.C
Dubai, UAE
2024.08 - 2026.08
- G+4P+15 Building at JVC ( 3 Typical Buildings ) .
- G+5P+14 Building at JVC.
- Planning and co-ordination of all site MEP activities.
- Co-ordinate and supervise the works of the MEP subcontractor to ensure that the installation is compliant with specification and documentation.
- Co-ordinate Between all MEP Works and Civil Work.
- Ensure quality control and safety compliance in all site activities
- Prepare technical reports, Shop Drawings and provide solutions for on-site challenges.
- Manage More Than One Site at the Same Time.
- Handing Over for Authorities and Developer and End User.
- Successfully delivered on tasks within tight deadlines.
Technical Support Engineer
Telecom Egypt
Alexandria
2023.03 - 2024.04
- - Taking possession of client technical issues details and seeing issues through to determination.
- - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- - (FTTH) fiber to the home installation and configuration.
- - Conduct in-store marketing and generate potential customers.
- - Ensure customers’ satisfaction and offer additional services/products.
Customer service representative
Telecom Egypt
Alexandria, Egypt
2020.02 - 2023.02
- Handle customer inquiries via phone, email, and walk-ins.
- Identify customer needs and recommend suitable products/services.
- Generate new business opportunities and achieve sales targets.
- Maintain strong relationships with existing and potential customers.
- Prepare quotations, follow up on leads, and close sales.
- Resolve customer complaints professionally and efficiently.
- Maintain accurate customer records and prepare sales reports.
- Increased client retention by providing superior customer service.
- Provided exceptional customer service for positive feedback.
- Provided high-level customer service, fostering tenant retention.
- Answered phone calls promptly, providing excellent customer service.
Receptionist
Coral Beach Tiran Hotel
Sharks Bay, Egypt
2019.01 - 2020.01
- Greet and welcome visitors with a warm and professional demeanor, creating a positive first impression that reflects the company's values.
- Manage a multi-line phone system, ensuring all calls are answered promptly, directing them to the appropriate personnel or department efficiently.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handle incoming and outgoing mail and packages, ensuring proper distribution and maintaining a well-organized mailing system.
- Schedule appointments and meetings, coordinating with internal teams to optimize calendars and ensure effective time management.
Education
Bachelor’s degree - Electrical and Communications Engineering
Alexandria Higher Institute of Engineering and Technology
Alexandria , EgyptSkills
- AutoCAD
- Research skills
- Problem solving
- Decision Making
- Analytical skills
- Multitasking
- Teamwork
- Ability to learn
- Works under pressure
- Leadership
- Public Speaking
- Cultural Awareness
- Conflict resolution
- Site Management
- Maintaining professional appearance
LANGUAGES
Arabic
Native
English
Fluent
Timeline
MEP Coordinator
Voce International Construction L.L.C
2024.08 - 2026.08
Technical Support Engineer
Telecom Egypt
2023.03 - 2024.04
Customer service representative
Telecom Egypt
2020.02 - 2023.02
Receptionist
Coral Beach Tiran Hotel
2019.01 - 2020.01
Bachelor’s degree - Electrical and Communications Engineering
Alexandria Higher Institute of Engineering and Technology