Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Marwan Rahmah

Marwan Rahmah

Dubai,UAE

Summary

Diligent Senior Analyst with extensive experience providing valuable insight for improved operations. Communicates complex data findings to diverse audiences enabling good understanding. Self-motivated and proactive to achieve changing priorities within deadlines.

Overview

8
8
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification

Work history

Senior Analyst

Federal Tax Authority
Dubai
08.2023 - 08.2025
  • Contribution to data collection, analysis, and preparation of recommendations and forecasts.
  • Provided support and consultation on internal control and governance-related tasks.
  • Execution of studies and research related to the nature of the organization's work, government sector services, and major taxpayers.
  • Measurement of results and identification of development opportunities.
  • Participated in the development and monitoring of internal methodologies aligned with institutional excellence frameworks.
  • Supporting government agencies in tax management operations (recordings, declarations and payments Management of training activities, as they were appointed and planned, for the first analysts for government services.
  • Management of the portfolio of government agencies as determined by the head of the government sector services and major companies.
  • Work as a pivotal point of relations between the Federal Taxes and Government Authority, in terms of tax compliance, organization and payments structure.
  • Building a relationship with government agencies and meeting their needs through basic services, including tax technical support.
  • Promote tax commitment to government agencies Providing a quarterly report to allocated government agencies covering the condition of the relationship and areas of improvement.
  • Lift the complex inquiries of the inquiry team, or other related tax affairs and departments.
  • Collaborated across departments to ensure compliance with excellence program criteria and methodology implementation.
  • Assisted in updating governance frameworks and ensuring alignment with organizational strategies and best practices.


Senior Customer Service Executive

Dubai Real Estate Corporation
Dubai
09.2017 - 11.2022
  • Handling eservice concerns & follow-up up with the tenant.
  • Checking all service requests against the right procedure.
  • Accountable for fostering relationships with potential new business partners.
  • Working closely with the technology department on automation of the process within the company.
  • Rearranging and reprocessing the current procedures to cut down on redundant business transactions.
  • Contributed to initiatives supporting Dubai Government Excellence Program (DGEP) categories, including team and entity performance submissions.

Education

Certificate of Higher Education - Mechanical Engineering

Applied Technology High School

Bachelor of Business Administration - Business Administration in General Management

American University in the Emirates

Master of Strategy and Leadership -

University of Greater Manchester
Manchester,UK
09.2024 -

Skills

  • SAP proficiency
  • Strategic management
  • Thought leadership
  • KPI management
  • Risk Management
  • Strategic plan
  • Tax analysis

Certification

  • CBAP - Certified Business Analysis Professional
  • VAT Diploma-PWC
  • Zero Government

Languages

English
Arabic

Timeline

Master of Strategy and Leadership -

University of Greater Manchester
09.2024 -

Senior Analyst

Federal Tax Authority
08.2023 - 08.2025

Senior Customer Service Executive

Dubai Real Estate Corporation
09.2017 - 11.2022

Certificate of Higher Education - Mechanical Engineering

Applied Technology High School

Bachelor of Business Administration - Business Administration in General Management

American University in the Emirates

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Marwan Rahmah