Marwen Benlakermi
Dubai,United Arab Emirates
Summary
Multilingual aviation and premium customer experience professional with over six years of cabin crew experience. Recognized with multiple service excellence awards for delivering personalized and memorable experiences. Skilled in safety procedures, first aid, premium service and multicultural teamwork, with additional experience in luxury retail and customer relations.
Overview
3
3
Languages
2
2
years of post-secondary education
7
7
years of professional experience
Work history
Customer Experience Specialist
Hermès
Dubai
2025.10 - 2026.04
- Delivered personalized luxury experiences by anticipating client needs with discretion and attention to detail.
- Built trusted relationships with international clientele through tailored service and cultural awareness.
- Managed the client journey from initial engagement to post-purchase follow-up, ensuring satisfaction and loyalty.
Cabin Crew
Emirates Airline
Dubai
2019.08 - 2025.09
• Delivered personalized premium service in an international, multicultural environment.
• Maintained rigorous safety, security and emergency procedure standards.
• Recognized with multiple Najm Awards following positive feedback from customers and colleagues.
Client Advisor
Balmain
Dubai
2019.02 - 2019.08
- Actively managed customer interactions by tailoring experiences to exceed expectations.
- Handled customer requests and concerns with attention to detail and professionalism while balancing service excellence with commercial objectives.
Education
Bachelor of Engineering - Automation and Industrial Programming
Mechatronics University of Tunis
Tunisia 2012.09 - 2014.06
Skills
Premium Customer Experience
Safety & Situational Awareness
Emotional Intelligence
Conflict Resolution & Diplomacy
Discretion & Professionalism
Multilingual communication
Reliability & Punctuality
Teamwork & Collaboration
Languages
English
Fluent
French
Fluent
Arabic
Native
Timeline
Customer Experience Specialist
Hermès
2025.10 - 2026.04
Cabin Crew
Emirates Airline
2019.08 - 2025.09
Client Advisor
Balmain
2019.02 - 2019.08
Bachelor of Engineering - Automation and Industrial Programming
Mechatronics University of Tunis
2012.09 - 2014.06