Marwen Benlakermi

• Delivered personalized luxury experiences by anticipating client needs with discretion and attention to detail.
• Built trusted relationships with international clientele through tailored service and cultural awareness.
• Managed the client journey from initial engagement to post-purchase follow-up, ensuring satisfaction and loyalty.

• Delivered personalized premium service in an international, multicultural environment.
• Maintained rigorous safety, security and emergency procedure standards.
• Recognized with multiple Najm Awards following positive feedback from customers and colleagues.

• Actively managed customer interactions by tailoring experiences to exceed expectations.
• Handled customer requests and concerns with attention to detail and professionalism while balancing service excellence with commercial objectives.