MARY AMLA
Dubai
Summary
Results-oriented professional with a strong background in marketing, operations, and project coordination. Accomplished in developing and executing strategic initiatives to drive business growth. Proven track record of delivering exceptional customer experiences and collaborating effectively across cross-functional teams. Adept at problem-solving, adapting to change, and leveraging technical tools to enhance productivity and efficiency. Committed to maintaining high ethical standards and continuously improving skills in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Sales Manager
Surge Facilities Management
12.2023 - Current
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed over 50 customer calls per day and increased sales by 25%"
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Established and cultivated solid business relationships with new or existing customers
- Resolved customer issues quickly to close deals and boost client satisfaction
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Co-Ordinator
FARNEK
05.2023 - 11.2023
- Overseeing profiles of more than 2000 employees for the flagship project, the Formula 1 Abu Dhabi event at Yas Marina
- Providing support to external organizations as part of my responsibilities
- Conducting facility management for prominent establishments including Burj Khalifa, Dubai Airport, and shopping malls, as undertaken by Farnek
- Assist in the development and execution of marketing campaigns and strategies
- Monthly reports, job completion reports, weekly reports
- Façade / High level cleaning coordination with supervisors handled with care and provided all safety related documents
- Managing supervisor from 25 sites and preparing documents needed for assigning employee duty schedule
- Help manage social media accounts and online content
- Support the maintenance of the company website and digital platforms
- Assist in research efforts to gather data and insights for decision-making
- Aid in coordinating events, workshops, and promotional activities
- Compile and organize marketing materials and resources
- Assist in analyzing marketing performance data and generating reports
- Ensure brand consistency across various communication channels
- Provide administrative support to marketing and operations teams
- Assist in supply chain coordination and inventory management
- Aid in logistics and distribution activities
- Contribute to quality control and assurance processes
- Assist in project management and cross-functional collaboration
- Help with resource allocation tracking and budget management
- Support customer service by addressing inquiries and issues
- Ensure compliance with relevant industry regulations and standards
- Facilitate communication and coordination between different teams.
Marketing and Operations Executive
DOUGLASDALE DAIRY PRIVATE LTD
07.2020 - 07.2021
- Develop comprehensive marketing strategies aligned with company goals and audience
- Plan, execute, and manage marketing campaigns across various channels
- Coordinate with creative teams for campaign materials and content creation.
- Conducted regular meetings with team to discuss issues, concerns and updates
- Identified trends and assessed opportunities to improve processes and execution
- Reviewed employee concerns and new opportunities to drive business strategies
MBA internship
HELP UNIVERSITY
04.2018 - 10.2018
- Conduct comprehensive market research and analyze trends, customer preferences, and competition
- Analyze data related to sales, marketing, and other metrics for insights and improvement opportunities
- Assist in financial analysis, budgeting, and forecasting processes
- Participate in strategy development, identifying growth areas and competitive positioning
- Support project management, ensuring timely and budget-conscious execution
- Assist in campaign planning, content creation, and digital marketing efforts
- Contribute to operational tasks, process improvements, supply chain management, and inventory control
- Aid in business development by researching potential partnerships, clients, or new markets
- Study customer behavior and feedback to inform product or service enhancements
- Prepare presentations for internal and external stakeholders
- Collaborate with various departments for goal alignment and project success
- Build professional relationships and network with colleagues and mentors.
Travel Consultant
AMERICAN EXPRESS TRAVELS
06.2014 - 06.2016
- Conduct client consultations to understand travel preferences and needs
- Plan personalized travel itineraries including flights, accommodations, activities, and transportation
- Stay informed about various travel destinations, cultural aspects, and safety considerations
- Make reservations for flights, hotels, tours, car rentals, and related services
- Provide guidance on travel documents such as passports and visas
- Manage clients' budgets while offering suitable travel options
- Promote travel packages, deals, and special promotions
- Deliver excellent customer service by addressing inquiries and concerns
- Assist clients in resolving issues during travel, such as flight delays or cancellations
- Respect and adapt to cultural differences for a smooth travel experience
- Utilize travel booking systems, software, and online platforms effectively
- Offer upgrades, additional services, and products to enhance the travel experience
- Provide support in emergencies, such as natural disasters or medical incidents
- Stay updated on travel regulations, health advisories, and entry requirements
- Build and maintain positive client relationships for repeat business
- Gather client feedback to enhance service quality
- Manage administrative tasks including payments and documentation
- Stay current with industry trends and new travel destinations
- Collaborate with airlines, hotels, and travel partners for seamless arrangements
- Monitor sales, commissions, and performance metrics
- Maintain ethical and professional conduct in all interactions.
Education
Master of Business Administration -
HELP UNIVERSITY
Kuala Lumpur, Malaysia01.2018
Bachelor of Commerce -
BHARATHIDASAN UNIVERSITY
Al Ain, United Arab Emirates01.2016
Diploma in IATA -
SCHOOL OF AIRLINE AND TRAVEL MANAGEMENT
Kochi, Kerala, India01.2013
High School Diploma -
DAWN INTERNATIONAL SCHOOL
Kochi, India01.2012
High School Diploma -
INDIAN SCHOOL AL AIN
Al Ain, United Arab Emirates03.2010
Skills
- Communication: Verbal, Written, Presentation, Interpersonal
- Problem Solving: Analytical, Solutions, Critical Thinking
- Organizational Skills: Time Management, Prioritization, Multitasking
- Attention to Detail: Accuracy, Thoroughness, Precision
- Teamwork: Collaboration, Cooperation, Coordination
- Customer Service: Support, Client Interaction, Satisfaction
- Collaborate with customer service to address inquiries and feedback
- Ensure compliance with industry regulations and legal requirements
- Foster collaboration between teams for aligned strategies
- Identify challenges and propose solutions or process improvements
- Research potential new markets for product/service expansion
- Analyze competitors to identify strengths, weaknesses, opportunities, and threats
- Manage customer relationships, address inquiries, and enhance satisfaction
- Provide sales team support, including lead generation and client communication
- Assist with ad hoc tasks to contribute to overall organizational functioning
- Interpersonal Skills: Relationship Building, Empathy
- Sales Skills: Upselling, Negotiation, Persuasion
- Project Management: Planning, Execution, Monitoring
Languages
English, Hindi, Urdu, Tamil, Malayalam
Availability
Immediate
Personal Information
- Date of Birth: 10/16/93
- Nationality: Indian
- Driving License: UAE, South Africa and India
- Marital Status: Married
References
Available on request
Timeline
Sales Manager
Surge Facilities Management
12.2023 - Current
Co-Ordinator
FARNEK
05.2023 - 11.2023
Marketing and Operations Executive
DOUGLASDALE DAIRY PRIVATE LTD
07.2020 - 07.2021
MBA internship
HELP UNIVERSITY
04.2018 - 10.2018
Travel Consultant
AMERICAN EXPRESS TRAVELS
06.2014 - 06.2016
Master of Business Administration -
HELP UNIVERSITY
Bachelor of Commerce -
BHARATHIDASAN UNIVERSITY
Diploma in IATA -
SCHOOL OF AIRLINE AND TRAVEL MANAGEMENT
High School Diploma -
DAWN INTERNATIONAL SCHOOL
High School Diploma -
INDIAN SCHOOL AL AIN
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