Focused Credit and Collection Assistant known for improving cash flow and reducing overdue accounts. Skilled in negotiating payment plans and resolving disputes. Secured timely payments and enhanced customer relationships in previous roles.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
On Job Training (OJT)
National Food Authority
Laguna, Philippines
2022.01 - 2022.03
Filling and Organizing Documents
Printing Documents
Familiarize on Finance Work
Adapted to new situations and learned new skills quickly.
Answered phone calls and emails for management team during busy periods.
Internal Auditor
Center for Agriculture and Rural Development
Laguna, Philippines
2022.08 - 2023.01
Evaluating and reporting on the effectiveness and efficiency of the implementation of management policies
Investigate and communicate client with loans
Traveling to off-site locations, investigating areas of concern
Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
Maintained detailed records of all audits conducted for future reference and analysis.
Presented audit results to senior leadership, providing insights into areas needing improvement.
Credit and Collection
Empire East Holdings Inc.
Makati City, Philippines
2023.02 - 2025.01
Collecting Clients Payment
Reconciliation of Accounts
Preparation of Statement of Account
Created solutions to overcome obstacles impacting customers' ability to repay debt.
Adhered strictly to ethical standards during collections procedures, promoting a positive image of the company.
Used scripted conversation prompts to convey current account information and obtain payments.
Maintained professional tone when corresponding by phone or email.
Identified needs of clients by conducting comprehensive assessments.
Exceeded collection target goals with assertive communication and negotiation skills.
Maintained records on diary notes and debt status codes to support customer account accuracy.
Enhanced overall cash flow by implementing effective collection strategies and procedures.
Negotiated repayment terms with clients, facilitating a higher repayment rate.
Improved collections efficiency through strategic communication with clients.
Achieved performance goals on consistent basis through strong knowledge of industry best practices.
Maintained positive relationships with clients through effective communication about their accounts.
Education
Bachelor of Science - Business Administration Major in Financial Management
Laguna College
2019.06 - 2023.07
Bachelor of Science - Business Administrations Major in Management Accounting
Lyceum of the Philippines
Philippines
2018.05 - 2019.05
Skills
Microsoft Office Proficiency
System Application and Product (SAP)
Organize and Efficiency
Work Independent and Team Collaboration
Prioritization and Deadline Management
Professional Interaction in Challenging Situations
Negotiation techniques and persuasive communication
Debt recovery prevention
Collection strategy development
Scripted responses
Risk and asset management solutions
Accounting principles understanding
Debt recovery
Debt collection strategies
Persuasive communication
Client Relationship Management
Negotiation expertise
Report preparation
Credit and collections
Certification
Out Standing Collector for the year 2023
Goal Achieved Award for June 2023
Goal Achieved Award for August 2023
Goal Achieved Award for October 2023
Goal Achieved Award for November 2023
Goal Achieved Award for January 2024
Goal Achieved Award for February 2024
Goal Achieved Award for March 2024
Goal Achieved Award for April 2024
Goal Achieved Award for May 2024
References
References available upon request.
Timeline
Credit and Collection
Empire East Holdings Inc.
2023.02 - 2025.01
Internal Auditor
Center for Agriculture and Rural Development
2022.08 - 2023.01
On Job Training (OJT)
National Food Authority
2022.01 - 2022.03
Bachelor of Science - Business Administration Major in Financial Management
Laguna College
2019.06 - 2023.07
Bachelor of Science - Business Administrations Major in Management Accounting
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group