Mary Ann Liwag
Sharjah City,UAE
Summary
Focused Credit and Collection Assistant known for improving cash flow and reducing overdue accounts. Skilled in negotiating payment plans and resolving disputes. Secured timely payments and enhanced customer relationships in previous roles.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
On Job Training (OJT)
National Food Authority
Laguna, Philippines
01.2022 - 03.2022
- Filling and Organizing Documents
- Printing Documents
- Familiarize on Finance Work
- Adapted to new situations and learned new skills quickly.
- Answered phone calls and emails for management team during busy periods.
Internal Auditor
Center for Agriculture and Rural Development
Laguna, Philippines
08.2022 - 01.2023
- Evaluating and reporting on the effectiveness and efficiency of the implementation of management policies
- Investigate and communicate client with loans
- Traveling to off-site locations, investigating areas of concern
- Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
- Maintained detailed records of all audits conducted for future reference and analysis.
- Presented audit results to senior leadership, providing insights into areas needing improvement.
Credit and Collection
Empire East Holdings Inc.
Makati City, Philippines
02.2023 - 01.2025
- Collecting Clients Payment
- Reconciliation of Accounts
- Preparation of Statement of Account
- Created solutions to overcome obstacles impacting customers' ability to repay debt.
- Adhered strictly to ethical standards during collections procedures, promoting a positive image of the company.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained professional tone when corresponding by phone or email.
- Identified needs of clients by conducting comprehensive assessments.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Maintained records on diary notes and debt status codes to support customer account accuracy.
- Enhanced overall cash flow by implementing effective collection strategies and procedures.
- Negotiated repayment terms with clients, facilitating a higher repayment rate.
- Improved collections efficiency through strategic communication with clients.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Maintained positive relationships with clients through effective communication about their accounts.
Education
Bachelor of Science - Business Administration Major in Financial Management
Laguna College
06.2019 - 07.2023
Bachelor of Science - Business Administrations Major in Management Accounting
Lyceum of the Philippines
Philippines 05.2018 - 05.2019
Skills
- Microsoft Office Proficiency
- System Application and Product (SAP)
- Organize and Efficiency
- Work Independent and Team Collaboration
- Prioritization and Deadline Management
- Professional Interaction in Challenging Situations
- Negotiation techniques and persuasive communication
- Debt recovery prevention
- Collection strategy development
- Scripted responses
- Risk and asset management solutions
- Accounting principles understanding
- Debt recovery
- Debt collection strategies
- Persuasive communication
- Client Relationship Management
- Negotiation expertise
- Report preparation
- Credit and collections
Certification
- Out Standing Collector for the year 2023
- Goal Achieved Award for June 2023
- Goal Achieved Award for August 2023
- Goal Achieved Award for October 2023
- Goal Achieved Award for November 2023
- Goal Achieved Award for January 2024
- Goal Achieved Award for February 2024
- Goal Achieved Award for March 2024
- Goal Achieved Award for April 2024
- Goal Achieved Award for May 2024
References
References available upon request.
Timeline
Credit and Collection
Empire East Holdings Inc.
02.2023 - 01.2025
Internal Auditor
Center for Agriculture and Rural Development
08.2022 - 01.2023
On Job Training (OJT)
National Food Authority
01.2022 - 03.2022
Bachelor of Science - Business Administration Major in Financial Management
Laguna College
06.2019 - 07.2023
Bachelor of Science - Business Administrations Major in Management Accounting
Lyceum of the Philippines
05.2018 - 05.2019
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