MARY JANE P. BURGOS
Dubai
Summary
Knowledgeable Human Resource Executive with solid background in human resources, including recruitment, employee relations, and policy implementation. Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resource Admin Executive
Belcanto Restaurant
09.2023 - Current
- Maintaining physical and digital personnel records like employment contracts and PTO requests
- Update internal databases with new hire information
- Gather payroll data like bank accounts and working days
- Schedule job interviews and contact candidates as needed
- Prepare reports and presentations on HR-related metrics like total number of hires by department
- Develop training and onboarding material
- Respond to employees’ questions about benefits (for example, number of vacation days they’re eligible for)
- Scheduled appointments and meetings, organized materials and prepared the office.
- Directed hiring and onboarding programs for new employees.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
Head Cashier
Belcanto Restaurant
11.2021 - 09.2023
- Maintain schedule for cashiers and ensure coverage during all shifts
- Train and oversee cashiers
- Understand product placement at the store to answer guests’ questions
- Ensure accurate drawer reconciliation at the end of each shift and store the money safely
- Make Daily Sales Report. Assures that all products have accurate prizes
- Collect and pay checks, credit cards, and bank transfer; and complete each transaction in line with enacted principles and procedures
Senior Cashier
MISSTESS Restaurant
09.2017 - 10.2021
- Maintaining company’s cash flow and creating room for easy business transactions
- Receive payment by cash, check, credit cards, room charge, vouchers, or automatic debits
- Ensures that all transactions are being done as per policy of the hotel
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Ensures that all items are being posted in the system
- Make and send Daily sales report
Sales Associate / Customer Service
CANDYLICIOUS
06.2016 - 08.2017
- Responsible in ensuring that customers are provided with best service
- Greet and assist customers to find the products they are looking for
- Upselling skills apply to all customers
- Handles cash transactions between customer and retail
- Receives and processes all payments according to standard procedures
Education
Bachelor of Science - Hotel and Restaurant Management
La Consolacion College
04.2011
Skills
- Proficient in oral and written English
- Knowledge in Microsoft Office such as Word, Excel and Power Point, Outlook
- Ability to prioritize and manage the time well
- Willing to be trained and self-motivated
- Positive attitude, fast learner, flexible and alert
- Bayzat Platform
- Organizational skills
- Decision-making
Accomplishments
- Employee of the Month Belcanto Restaurant September 2024
- Employee of the Month Belcanto Restaurant September 2021
- Employee of the Month Infini Concepts September 2019 and August 2021
- Leading Individual Sales Performance Alabbar Group May 2017
- Employee of the Month Alabbar Group March 2017
- Dean's Lister La Consolacion College, October 2011
Certification
Accounting Management January 2024
Achievement : TOP 1
School : Safeway Healthcare Training Institute Al Rigga Dubai UAE
Timeline
Human Resource Admin Executive
Belcanto Restaurant
09.2023 - Current
Head Cashier
Belcanto Restaurant
11.2021 - 09.2023
Senior Cashier
MISSTESS Restaurant
09.2017 - 10.2021
Sales Associate / Customer Service
CANDYLICIOUS
06.2016 - 08.2017
Bachelor of Science - Hotel and Restaurant Management
La Consolacion College
Training
- Microsoft Excel Basic and Advance – October 2021
- Location: Nadia Global Institute, Business Bay UAE
PERSONAL DATA
- Date of birth: March 04, 1993
- Height: 5'2
- Age: 30 years old
- Status: single
- Citizenship: Filipino
- Religion: Born Again Christian
- Visa Status: Employment visa
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