Mary Joseph FHEA

• Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
• Assessed additional needs based on training progress and collaborated with management to meet requirements.
• Developed lesson plans, instructional materials and written practice tests for Leadership Courses and Virtual training courses.
• Established and maintained quality control standards.
• Monitoring progress of team and provided constructive feedback
• Supported professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
• Led workshops on various topics such as 'Technology in Training, Trainer Alignment, Quality Management
• Analysed and evaluated training effectiveness and program outcomes.
• Facilitated virtual, in-person and blended learning sessions.
• Used Power BI software to analyse and collate data.
• Published monthly Quality Reports
• Presented to the CQI committee on Quality Initiatives in GMT
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Assisted in recruitment to build team of top performers.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Streamlined internal processes, reducing project completion times and increasing overall efficiency.
• Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
• Organized professional development workshops, contributing to ongoing growth and expertise of team.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Oversaw quality control measures, maintaining high standards for all project outputs.
• Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
• Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.
• Collected, arranged, and input information into database system.

• Delivering training solutions to cabin crew, pilots and other employees.
• Creating learning content through learning design and development.
• Managing part time instructors for performance management.
• Creating instructional learning content using Microsoft Tools and other software like Articulate, Adobe Captivate, Canva, Kahoot
• Production and editing of digital content using online tools like YouTube, Microsoft Video Editing tools.
• Collaborating on Scrum meetings
• Digital Workplace Champion Program completed.
• Organized Trainer Professional Development sessions to facilitate digital literacy by upskilling all trainers.
• Documentation and gathering feedback from learners.
• Collaborated with team members to achieve target results

• Facilitating training sessions to cabin crew, pilots and ground personnel.
• Speaker and Round table facilitator for Corporate Learning Week held in 2015
• Managing a team of Part Time Trainers from Service delivery
• Recruitment of Part Time Instructors.
• Organizing training sessions for trainers.
• Coaching and Mentoring
• Providing feedback to trainers as part of streamlining processes, procedures and after course observation
• Part of Trainer Development and Mentoring team hence assisting development of new recruits and enhancing skills of existing team members
• Observing and clearing instructors for their training skills.
• Conducting training needs analysis and provides quality learning solutions that meet with current regulations and thereby meet business needs
• Amending and updating courseware as required, reflecting ACI’s and biannual OM-E changes, Crew Procedures or additional ad hoc changes
• Conducting quarterly evaluation on applicable courses to ensure effectiveness of programs designed for quality maintenance and implementation of best practices
• Attending meetings as required with members of SD Leadership team to review course nominations, course footprints and related matters.
• Facilitating Webinars and sessions for senior cabin crew upon request from Service Delivery and provide feedback
• Facilitating In-service programs for trainers in department
• Building relationships with key personnel from Service Delivery, Engineering and Clinic that enhances working relationships between GMT and other departments
• Working closely with Engineering to streamline usage of TempusIC.
• Worked with RDT to change storyboard TempusIC.
• Created changes in effective use of TempusIC
• Train Trainer facilitator
• Coordinating series of events within Emirates Group by conducting Focus Group Survey to identify needs and issues faced by customers with Autism
• Conducting presentations in EGHQ auditorium for all EK staff along with Dubai Autism Center and Corporate Psychology, a road show with Dubai Autism Center in EGHQ in 2014
• Conducted Autism Awareness presentation with EKAS and also for trainers in Building A auditorium in 2014
• Liaised with Service Delivery and EKAS to identify gaps in customer experience at different travel points for customers with Autism and recommended solutions to give them seamless travel experience
• Involved in disciplinary process of cabin crew in managing medical incidents
• Monitoring onboard practices of cabin crew by monitoring KIS reports and reporting any discrepancies
• Pioneered creation of GMT Newsletter and part of Editorial Team.

• Improved program materials to outline goals and adhere to new core competency regulations.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Medical Training Instructor for 5th year medical students
• Preceptor for medical students and interns
• Liaison for Wound Management and Pain Management among various departments
• Speaker on Pain Management at International Conference
• Conducted various programs like Wound Management and other in-service programs
• Intensive care nursing in the Adult and Pediatric Intensive Care Unit
• Conducted programs and strategies for addressing and enhancing the image and grooming of the nurses in the university.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Trained staff, providing direct supervision, ongoing staff development and continuing education to employees.

Team Leader in Adult Intensive Care Unit.

Involved in research project on Carbon dioxide laser treatment in Angioplasty.

Performed various functions as Intensive Cardiac Care Nurse like acute nursing care of patients on assistive breathing devices like ventilators.

Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

Post operative care of patients after Open Heart Surgery.