Mary Kairy
Abu Dhabi,UAE
Summary
Dedicated hospitality professional with expertise in guest reception techniques, reservation management, and food service operations. Skilled in ensuring customer satisfaction through a polite demeanour, diplomatic negotiation, and understanding dietary restrictions. Proficient in mixology and maintaining high energy levels to deliver exceptional service experiences. Committed to fostering positive guest relations while upholding industry standards and operational excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant Hostess
IBN ALBALAD RESTAURANT
CAIRO, EGYPT
10.2022 - 06.2025
- Organised waiting lists during peak hours to manage crowd effectively.
- Assisted in setting up and clearing tables for improved dining experience.
- Escorted guests to their tables, providing detailed menu information when needed.
- Kept abreast with daily specials or changes in the menu to provide accurate information to guests.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
- Managed reservations and seating arrangements for smooth operations.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
Restaurant hostess
Co Co Restaurant and Cafe
CAIRO, EGYPT
12.2019 - 05.2022
- Handled complaints with patience and professionalism, ensuring customer retention.
- Streamlined seating arrangements according to reservations, optimising table usage.
- Enhanced customer satisfaction by greeting and escorting guests to their tables.
- Maintained constant communication with culinary team about dietary restrictions or allergies noted by guests ensuring safe dining experiences.
- Assisted wait staff during busy periods for seamless service delivery.
- Supervised setting and clearing of tables, maintaining restaurant's high standards.
Education
Bachelor of Laws - LLB - LAW
AIN SHAMS UNIVERCITY
CAIRO 09.2016 - 05.2020
Skills
- Guest reception techniques
- Customer satisfaction focus
- Understanding dietary restrictions
- Knowledge in mixology
- Polite demeanour
- Diplomatic negotiation
- Food service operations
- High energy levels
- Reservation management
Languages
French
Intermediate
English
Fluent
Arabic
Native
Timeline
Restaurant Hostess
IBN ALBALAD RESTAURANT
10.2022 - 06.2025
Restaurant hostess
Co Co Restaurant and Cafe
12.2019 - 05.2022
Bachelor of Laws - LLB - LAW
AIN SHAMS UNIVERCITY
09.2016 - 05.2020