MARY KANANA ANGAINE
Abu Dhabi,United Arab Emirates
Summary
Ready to contribute to success of the applied role. Reliable and proactive professional with excellent organisational and communication skills, adept at multitasking and problem-solving. Strong background in managing schedules and coordinating tasks, ensuring seamless operations. Ready to contribute to success of the applied role.
Overview
16
16
years of professional experience
4019
4019
years of post-secondary education
Work history
PA / DRIVER
TDE Group Limited
ABU DHABI
11.2023 - 07.2025
- Optimised time management by creating effective work schedules.
- Running errands, such as shopping, picking up dry cleaning, or managing household tasks.
- Assisting in the office any work that needs to be done
- Assisted in event planning, leading to successful corporate gatherings.
- Picking up CEO / Family and driving them to the desired destination (school, office, meetings, airport, hotels, malls, hospital etc.)
- Conducted basic vehicle maintenance for optimal performance
- Mapping out driving routes to ensure a timely arrival
- Maintained vehicle cleanliness for a professional appearance.
- Provide excellent customer service
- Provide privacy and confidentiality, ensuring that all conversations within the vehicle remain private.
PERSONAL ASSISTANT
ROSE & CACTUS Speciality Coffee
DUBAI
03.2021 - 08.2021
- Managing schedules and appointments for the company's executives.
- Handling phone calls, emails, and other correspondence.
- Organizing meetings, conferences, and events.
- Data entry and record keeping.
- Handling customer inquiries, complaints, and feedback.
- Providing information about the coffee products and brewing methods in the DMCC Coffee Centre.
- Monitoring and tracking coffee beans and supply inventory.
- Placing orders with suppliers and ensuring timely deliveries.
- Assisting with marketing campaigns and promotions.
- Managing social media accounts and online presence.
- Organizing coffee tasting events, workshops in the DMCC Coffee Centre, and other special events.
- Coordinating logistics, guest lists, and event details.
- Participating in quality control procedures to ensure coffee products meet standards.
- Conducting taste and sensory evaluations.
- Conducting market research to stay informed about coffee industry trends.
ADMINISTRATIVE COORDINATOR AND GAME MASTER
HINTHUNT LIVE CLUB L.L.C.
DUBAI
02.2015 - 03.2020
- Organize and oversee corporate team building events, ensuring clients' needs are met.
- Perform general administrative and clerical duties, such as filing, copying, and collating.
- Handle word-processing tasks, including letter and correspondence preparation.
- Assist the Managing Partner with daily tasks and responsibilities.
- Assign tasks and manage staff schedules.
- Develop training materials and briefings for staff members.
- Conducts training sessions to educate staff members on processes and procedures for client handling and operating games and events.
- Facilitate the onboarding process for new employees and offer ongoing job support.
- Provide guidance and assistance to new employees, helping them acclimate to their roles and responsibilities.
- Brief clients on team building activities and game operations and rules.
- Utilize software engineering skills to operate and troubleshoot games.
- Evaluate game processes and procedures and make recommendations for enhancements.
- Provide support to players, addressing their inquiries related to the game.
- Analyze feedback and suggestions from players to identify areas for continuous game improvements.
- Manage reservations, cancellations, and no-shows according to company policy.
- Handles inquiries in a professional and polite manner, including in-person, phone calls, and emails.
- Manage financial transactions, including processing payments and handling reconciliation.
GUEST SERVICE AGENT, FRONT OFFICE DEPARTMENT
CORAL DEIRA HOTEL
DUBAI
12.2012 - 12.2014
- Handle guest reservations, confirm bookings, and ensure accuracy of guest information in the system.
- Welcome guests, assist with check-in procedures, and provide necessary information about the hotel facilities, services, and local attractions.
- Allocate rooms based on guest preferences, availability, and special requests.
- Coordinate with housekeeping to ensure rooms are clean and prepared for guest arrival.
- Communicate parking procedures to guests and visitors, coordinating the assistance of bell staff or valet staff when required.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Provide information and assistance regarding hotel amenities, transportation, dining options, and local attractions.
- Facilitate smooth check-out processes, including finalizing bills, processing payments, and providing invoices or receipts as required.
- Maintain effective communication with guests, colleagues, and other departments to ensure seamless coordination and guest satisfaction.
- Follow hotel security protocols and procedures to ensure the safety and well-being of guests and the property.
- Perform general administrative duties, including answering phone calls, managing emails, and handling guest correspondence and generate daily reports and ensure report accuracy.
- Identify opportunities to upsell hotel services, such as room upgrades, spa treatments, or dining options, and promote special offers or packages to enhance guest experience.
- Handle guest concerns and resolve issues in a timely and satisfactory manner, escalating to supervisors or management if necessary.
CUSTOMER SERVICE
KENYA AIRWAYS
KENYA
07.2009 - 02.2010
- Assist with passenger check in. Check passengers' travel documents to ensure their authenticity and process their tickets.
- Tag passengers' baggage and provide them with relevant information about connecting flights, departure and arrival times, and any flight delays.
- Participate in queue management to greet passengers, ensure they have their travel documents ready, and identify any issues that could cause delays at the check-in counter.
- Make necessary announcements, ensuring passengers are efficiently and safely boarded and deplaned.
- Aid passengers during boarding and disembarking from the aircraft, ensuring a smooth and efficient process.
- Offer passenger arrival assistance. Meet incoming flights and assist passengers with special needs such as language barriers, unaccompanied minors, deported passengers, and those requiring wheelchair assistance. Direct them to the baggage claim area.
- Address passenger inquiries and provide guidance and clarification on various matters related to their travel.
- Respond to passengers' general questions regarding their travel, flight schedules, amenities, and other related information.
- Direct and assist passengers in emergency situations, following established procedures and ensuring their safety.
- Assign staff to cover various areas including check-in, arrivals, departures etc. Make sure that each area has adequate staff coverage based on passenger traffic, flight schedules, and specific needs.
Education
Diploma - IATA/UFTAA Course
IATA TRAINING AND DEVELOPMENT INSTITUTE
Certificate - Aviation & Travel Consultant
CAREER TRAINING CENTER, NAIROBI
Certificate - Aviation & Travel Foundation
CAREER TRAINING CENTER, NAIROBI
Certificate - Basic Reservation
Galileo CRS Training
11.2008 - 01.2009
Certificate - undefined
INSTITUTE OF ADVANCED TECHNOLOGY
09.2005 - 03.2006
Skills
- Prioritisation proficiency
- Workflow organisation
- Multitasking mastery
- Time management mastery
- Travel arrangement expertise
- Microsoft Excel
- Data Entry
- General administration
- Travel bookings
- Taking minutes
- Event planning
Languages
English
Fluent
Swahili
Fluent
Timeline
PA / DRIVER
TDE Group Limited
11.2023 - 07.2025
PERSONAL ASSISTANT
ROSE & CACTUS Speciality Coffee
03.2021 - 08.2021
ADMINISTRATIVE COORDINATOR AND GAME MASTER
HINTHUNT LIVE CLUB L.L.C.
02.2015 - 03.2020
GUEST SERVICE AGENT, FRONT OFFICE DEPARTMENT
CORAL DEIRA HOTEL
12.2012 - 12.2014
CUSTOMER SERVICE
KENYA AIRWAYS
07.2009 - 02.2010
Certificate - Basic Reservation
Galileo CRS Training
11.2008 - 01.2009
Certificate - undefined
INSTITUTE OF ADVANCED TECHNOLOGY
09.2005 - 03.2006
Certificate - Aviation & Travel Foundation
CAREER TRAINING CENTER, NAIROBI
Diploma - IATA/UFTAA Course
IATA TRAINING AND DEVELOPMENT INSTITUTE
Certificate - Aviation & Travel Consultant
CAREER TRAINING CENTER, NAIROBI
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