MARY KANSIIME
Waitress / Barista
Dubai,UAE
Summary
Customer-focused and versatile hospitality professional with over 5 years of experience in front-of-house service, restaurant operations, cashiering, and sales. Proven ability to thrive in fast-paced, customer-centric environments with strengths in guest satisfaction, POS systems, reservations, and team coordination. Committed to delivering exceptional service while adapting quickly to new challenges.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Hostess | Waitress | Barista
Arabesq Restaurant, Bluewaters
11.2023 - Current
- Welcomed and seated guests with professionalism, ensuring a positive first impression.
- Managed table reservations, optimized seating arrangements, and minimized wait times.
- Assisted in preparing and serving beverages, including coffee and specialty drinks.
- Handled phone and email inquiries, resolving guest concerns and coordinating bookings.
- Maintained cleanliness and presentation of reception and dining areas.
Waitress
Al Maraseem Bar and Restaurant
07.2022 - 10.2023
- Delivered timely and courteous table service in a high-traffic environment.
- Operated POS system and handled daily cash reconciliation.
- Ensured food presentation met hygiene and brand standards.
- Upsold menu items based on customer preferences.
Cashier (Contract Role)
Colombian Pavilion – Dubai Expo 2020
06.2020 - 11.2020
- Processed high-volume sales transactions accurately.
- Trained new cashiers in POS operations and customer service.
- Managed returns, refunds, and customer questions professionally.
Sales Executive
Cube Movers
01.2016 - 01.2020
- Sold local and long-distance moving services, upsold packing/storage options.
- Maintained CRM records, handled client quotations and follow-ups.
- Collaborated with logistics teams for smooth service execution.
Education
Bachelor's Degree - undefined
Kyambogo University
High School Diploma - Hospitality Management
Bright Future Training Institute
Dubai09.2024
Skills
Customer Service
ADDITIONAL DETAILS
- Open to roles in hospitality, retail, or front-desk administration
- Flexible and available for immediate joining
- Quick to adapt to new tools and systems
Timeline
Hostess | Waitress | Barista
Arabesq Restaurant, Bluewaters
11.2023 - Current
Waitress
Al Maraseem Bar and Restaurant
07.2022 - 10.2023
Cashier (Contract Role)
Colombian Pavilion – Dubai Expo 2020
06.2020 - 11.2020
Sales Executive
Cube Movers
01.2016 - 01.2020
Bachelor's Degree - undefined
Kyambogo University
High School Diploma - Hospitality Management
Bright Future Training Institute