Mary Kasiimire
Al Barsha - Dubai,United Arab Emirates
Summary
A dedicated professional with expertise in English fluency, fair conflict resolution, efficient tray carrying, food preparation, and verbal communication. Demonstrates strong abilities in maintaining high standards of service and ensuring customer satisfaction. Committed to continuous improvement and seeking opportunities to further develop skills within the hospitality industry.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Waitress
Flambe Restaurant and Bar
Al Barsha - Dubai, UAE
10.2023 - 03.2025
- Managed simultaneous service for up to 40+ guests per shift, ensuring prompt and accurate delivery of orders during peak hours.
- Assisted in inventory control of over 150 stock items, reducing shortages by 25% through timely restocking and coordination.
- Set and maintained 20+ table settings daily, enhancing overall dining atmosphere and contributing to a 15% increase in positive customer feedback.
- Resolved an average of 5–7 customer complaints weekly, resulting in a 30% improvement in guest satisfaction scores.
- Coordinated with kitchen team during high-demand hours, decreasing average wait time by 10–15 minutes through efficient workflow alignment.
- Trained and mentored 5+ new waitstaff, accelerating onboarding by 30% and maintaining consistent service standards.
- Oversaw beverage stock for a selection of 30+ drink options, ensuring 95% product availability through proactive ordering and supplier follow-up.
Restaurant hostess
Emirates Grills
Kampala Central, Uganda
12.2018 - 12.2022
- Welcomed guests and distributed menus promptly, reducing average ordering time by 20% and enhancing the initial dining experience.
- Performed routine inventory checks on daily and weekly cycles, contributing to zero stock-out incidents over a 3-month period.
- Oversaw front-of-house operations for a 50-seat restaurant, ensuring seamless service flow and consistent guest satisfaction.
- Communicated with kitchen staff to synchronize order preparation and delivery, reducing service delays by 30% during peak hours.
- Successfully coordinated large party bookings of up to 25 guests, ensuring smooth execution and personalized service for group events.
- Resolved an average of 3–5 customer escalations weekly using empathy and active listening, maintaining a 90%+ customer retention rate.
- Supervised table setups and turnover, maintaining cleanliness and brand standards across 30+ daily dining setups.
- Managed digital and walk-in reservations, preventing overbooking and optimizing table turnover during busy periods.
- Handled customer complaints with diplomacy and professionalism, turning 70%+ of negative experiences into return visits.
Education
Diploma - Hospitality Administration And Management
YWCA Institute
Kampala - Uganda 03.2016 - 10.2018
High School Diploma - Uganda Certificate of Education
Kibiito S.S.S
Kabarole - Uganda 01.2009 - 11.2012
Skills
- English fluency
- Fair conflict resolution
- Efficient tray carrying
- Food preparation
- Verbal communication
Languages
English
Fluent
Timeline
Waitress
Flambe Restaurant and Bar
10.2023 - 03.2025
Restaurant hostess
Emirates Grills
12.2018 - 12.2022
Diploma - Hospitality Administration And Management
YWCA Institute
03.2016 - 10.2018
High School Diploma - Uganda Certificate of Education
Kibiito S.S.S
01.2009 - 11.2012
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