Mary Namulondo
Dubai
Summary
I am a dynamic and ambitious customer service representative /guest services with working experience of over 5 years, an effective listener and a clear communicator which basically helps me in solving customer queries and with excellent computer skills. Am currently looking forward to getting an opportunity to work fulltime.
Overview
9
9
years of professional experience
Work History
Customer Care Service/Sales Associate
OVS Italian Brand (Liwa Trading Enterprise)
01.2021 - Current
- Working with a customer service team comprising of more than 10 members attending to inquiries and resolving problems for clients related to online orders and reporting to the customer service manager.
- Greet and welcome guests
- Receive letters, packages etc and redistribute them
- Prepare out going mails by drafting
- Working in compliance with high customer service standards
Customer Care Service
Carrefour Hyper-Market
01.2019 - 01.2021
- Dealing with and resolving customer complaints
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as stationery etc.
Receptionist
Serena Hotel Entebbe
01.2017 - 01.2019
- Welcoming and assisting Guests
- Doing Reservation management and booking management
- Handling check in/check out.
- Resolving issues respond to and resolve guest complaints.
- Room Allocation assign appropriate rooms and suites to guestbased on their booking and needs
Education
Diploma - Cabin Crew
Uganda Aviation School
01.2017
Diploma - Business Administration
Makerere Business Institute
01.2015
Skills
- Microsoft office
- Clear communication
- Maximum stamina
- Customer relationship & management
- Teamwork and collaboration skills
- Software installation
- Computer maintenance
- Self-control
- Effective listening
Languages
Excellent in English
A bit of German
References
Available on request
Hobbies and Interests
Travelling, Reading, Exercising
Timeline
Customer Care Service/Sales Associate
OVS Italian Brand (Liwa Trading Enterprise)
01.2021 - Current
Customer Care Service
Carrefour Hyper-Market
01.2019 - 01.2021
Receptionist
Serena Hotel Entebbe
01.2017 - 01.2019
Diploma - Cabin Crew
Uganda Aviation School
Diploma - Business Administration
Makerere Business Institute