MARY NYOKABI
Summary
Experienced Assistant Box-Office Manager with expertise in supervisory and management principles. Proficient in Platinumlist, Ticketmaster, MS Excel, and MS Word, with a strong focus on optimizing ticketing systems and enhancing customer service. Demonstrated ability in staff training, financial management, and maintaining accurate records to support revenue growth. Committed to fostering inclusive work environments and continuous professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ASSISTANT BOX OFFICE & TICKET SALES MANAGER
LA PERLE THEATRE: AL HABTOOR GROUP
12.2023 - 11.2025
- The ability to anticipate needed services, organize pertinent information and communicate effectively with everyone.
- A demonstrated ability to handle multiple priorities, solve problems, make decisions and work with minimum supervision.
- A professional attitude, appearance, and personality.
- Detail-oriented Assistant Box-Office Manager with a strong track record in supervising daily operations, optimizing ticketing systems, and ensuring exceptional customer service.
- Experienced in staff training, financial management, and collaborating cross-functionally to drive revenue growth.
- Dedicated to creating inclusive work environments and committed to ongoing professional development.
- Served as Manager on Duty during the Director's absence, effectively managing day-to-day operations and addressing any challenges.
- Motivated the team to take proactive ownership of client interactions across all channels, including in-person at the counter, over the phone, and via email, ensuring exceptional service and effective solutions.
- Fostered a diverse and inclusive work environment, promoting cultural understanding and skill development among team members.
- Hired, trained and scheduled box office staff, which has so far resulted in an improvement of 37% in guest service satisfaction ratings as of Q4 of 2025.
- Coordinated with promoters, online travel agencies, partners, hotel senior concierges, tour series and travel & tourism industry personnel to ensure precise event ticketing, keeping errors below 2%.
- Oversee daily operational activities, including Financial Management and Systems Oversight, staff scheduling, performance monitoring, and adherence to company policies, to ensure efficient workflow and high-quality service delivery.
Assistant Box Office Manager
La Perle Theater
12.2023 - 11.2025
- Managed daily box office operations, ensuring efficient ticket sales and customer service.
- Coordinated staff schedules and training programs to optimize team performance.
- Analyzed ticket sales data to identify trends and improve marketing strategies.
- Assisted in developing promotional campaigns to enhance audience engagement.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Streamlined ticketing processes, reducing wait times and improving user experience.
OPERATIONS AND TICKETING BOX OFFICE SUPERVISOR
LA PERLE THEATRE: AL HABTOOR GROUP
03.2022 - 11.2023
- Oversee daily box office operations, ensuring smooth ticket sales, customer service, and cash handling.
- Supervise and train box office staff to ensure high performance and accuracy.
- Manage ticket sales transactions, financial reporting, and reconcile daily cash deposits.
- Coordinate staff schedules and monitor performance to ensure optimal coverage during events.
- Collaborate with event organizers and marketing teams for ticket sales and promotions.
- Analyze sales data and generate reports to track performance and identify opportunities for improvement.
COMPLEX RESTAURANTS RESERVATIONS SUPERVISOR
AL HABTOOR CITY HOTEL COLLECTION
03.2022 - 01.2023
- Managed all restaurant reservations, IRD order-taking operations and ensured that all agents adhere to policies, procedures, regulations, and standards presented by hotel management.
- Trained, coached, and supervised newly employed colleagues or cross-trained colleagues.
- Proactively upsold, took reservations, sent proposals and confirmations and responded to F&B business-related queries through emails or calls.
- Created and scheduled staff roasters and yearly vacation plans, taking into account the requirements of the business in busy and quiet periods.
BOX OFFICE AND COMPLEX-RESTAURANTS RESERVATION AGENT
LA PERLE THEATRE: AL HABTOOR GROUP
07.2021 - 02.2022
- Greeted guests on arrival in a friendly manner and upsold tickets for the show to the guests.
- Received incoming calls, and replied to WhatsApp messages and emails.
- Acted as the point of contact among executive clients and other external partners while catering for walk-in, online and tour series bookings.
- Reserved dinner packages to different restaurants.
- Received guests' records for reservations at the desired restaurant.
- Provided billing support and charge verification.
- Handled invoicing & payment collection for partners.
- Managed calendar planning for shows, staffing & operations.
Banquet Waitress
V Hotel
07.2019 - 07.2021
- Provided exceptional service during high-volume events, ensuring guest satisfaction.
- Coordinated with kitchen staff to deliver timely food and beverage orders.
- Trained new team members on service standards and operational procedures.
- Managed table settings and clean-up, maintaining a polished event environment.
- Maintained clean and organized banquet areas, contributing to an inviting atmosphere for attendees.
- Assisted in setting up and breaking down event spaces, optimizing room functionality for various occasions.
- Handled cash transactions accurately during events that required payment collection from guests.
- Monitored guest needs throughout events, proactively addressing concerns.
- Collaborated with event planners to execute customized banquet setups.
Education
Associate of Applied Science - Medical Informatics
Kenya Medical Training College
Kenya12.2018
Skills
Event coordination
Languages
English - Fluent
Personal Information
- Gender: Female
- Nationality: Kenyan
References
Available upon request
Certification
Excellence Employee Award 2025
Timeline
Assistant Box Office Manager
La Perle Theater
12.2023 - 11.2025
ASSISTANT BOX OFFICE & TICKET SALES MANAGER
LA PERLE THEATRE: AL HABTOOR GROUP
12.2023 - 11.2025
OPERATIONS AND TICKETING BOX OFFICE SUPERVISOR
LA PERLE THEATRE: AL HABTOOR GROUP
03.2022 - 11.2023
COMPLEX RESTAURANTS RESERVATIONS SUPERVISOR
AL HABTOOR CITY HOTEL COLLECTION
03.2022 - 01.2023
BOX OFFICE AND COMPLEX-RESTAURANTS RESERVATION AGENT
LA PERLE THEATRE: AL HABTOOR GROUP
07.2021 - 02.2022
Banquet Waitress
V Hotel
07.2019 - 07.2021
Associate of Applied Science - Medical Informatics
Kenya Medical Training College