Point Of Sale
Mary Ruguru
Receptionist
Dubai,United Arab Emirates
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
Assistant Branch Supervisor
1847 Executive Grooming For Men
Dubai, Dubai
06.2022 - Current
- Assigned job roles and oversaw performance.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Managed maintenance of facility and grounds.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Receptionist Assistant
Cut Above Ladies Salon
Dubai, Dubai
06.2018 - 11.2021
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Greeted numerous visitors, vendors and interview candidates.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Meal Order Clerk
Hamad Medical Hospital
Qatar, Al Warqa
01.2017 - 12.2017
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Receiving the orders from doctors or nurse in charge .
- Counter check the patients superscript before administering and delivering the food to the patients room .
- Delivered services to customer locations within specific timeframes.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
- Recommended merchandise and services that would meet customer needs.
Education
Certificate - Nursing Assistance
Strong Point Education And Training Institute
Dubai 01.2022 - 05.2022
Diploma - Cosmetology
Ruiru College
Kenya 01.2016 - 12.2016
Certificate - Computer Studies
Lincoms College of ICT And Management
Kenya 06.2015 - 11.2022
A1 - German Language And Literature
Goethe Institute
Kenya 01.2015 - 02.2022
High School Diploma -
St Linda Secondary School
Ruiru 01.2011 - 12.2014
Skills
Customer and client relations
Software
Microsoft Excel
Microsoft word
Zenoti
Timeline
Assistant Branch Supervisor
1847 Executive Grooming For Men
06.2022 - Current
Certificate - Nursing Assistance
Strong Point Education And Training Institute
01.2022 - 05.2022
Receptionist Assistant
Cut Above Ladies Salon
06.2018 - 11.2021
Meal Order Clerk
Hamad Medical Hospital
01.2017 - 12.2017
Diploma - Cosmetology
Ruiru College
01.2016 - 12.2016
Certificate - Computer Studies
Lincoms College of ICT And Management
06.2015 - 11.2022
A1 - German Language And Literature
Goethe Institute
01.2015 - 02.2022
High School Diploma -
St Linda Secondary School
01.2011 - 12.2014
Similar Profiles
Viktoriia SikorskaViktoriia Sikorska
Area Manager at The Grooming Company 1847Area Manager at The Grooming Company 1847
Beatrice Odorkor CharwayBeatrice Odorkor Charway
RETAIL SALES ASSOCIATE at KUKSLUKS MEN GROOMINGRETAIL SALES ASSOCIATE at KUKSLUKS MEN GROOMING
Jazmin BarnettJazmin Barnett
Independent Life Insurance Agent at 1847 FinancialIndependent Life Insurance Agent at 1847 Financial