Mary Wanjiru
Hospitality Management
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Waitress & Cashier
Golden Fork Restaurant
Dubai
05.2022 - Current
- Welcoming customers with smiley face, confirming if they have any reservation. Accompany the customers to their seat, Giving them Menu while discussing our special food sametime recommending expensive and tasty dishes with drinks depending on their interest
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Making Cash Report and purchasing Report well.
Housekeeping
Lanka
Qatar
01.2021 - 04.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Receptionist
Chege Kibathi &co. Advocates
kenya
02.2019 - 12.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- provided coffee to guest.
Education
Certificate - Hospitality And Management
Capyei Institute
Kenya 03.2019 - 04.2023
Skills
Accurate money handling
Dining area maintenance
Daily specials memorization
Purchase assistance
Staff Training
Receipt and refund issuance
Written and verbal communication
Computer
Timeline
Waitress & Cashier
Golden Fork Restaurant
05.2022 - Current
Housekeeping
Lanka
01.2021 - 04.2022
Certificate - Hospitality And Management
Capyei Institute
03.2019 - 04.2023
Receptionist
Chege Kibathi &co. Advocates
02.2019 - 12.2020