MARY WANJIRU KAMAU
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
WAITRESS/CASHIER
THE NAME-YOUR SOCIAL HUB
06.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Streamlined checkout process for increased efficiency and reduced waiting times.
TEAM LEADER/WAITRESS
VILLA GOURMET FASHION-DUBAI
12.2021 - 01.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
WAITRESS/BARISTA
LOU'LOUA BY NADIA - DUBAI
01.2019 - 01.2021
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
CERTIFICATION - HOTEL AND HOSPITALITY MANAGEMENT
ZABEEL INTERNATIONAL INSTITUTE OF MANAGEMENT AND TECHNOLOGY
Dubai 02.2022 - 04.2022
Some College (No Degree) - BASIC COMPUTER PACKAGES
NYARI INSTITUTE
NAIROBI KENYAGACHIE HIGH SCHOOL -
Skills
- Customer Service
- Service Prioritization
- Interpersonal skills
- Attention to detail
- Excellent Communication
- Reservation management
- Order Accuracy
- Dining Area Maintenance
Certification
Certificate in Computer Packages
Accomplishments
- Recognized as "Employee of the Month" three times for consistently exceeding service standards.
- Successfully trained and mentored three new employees, enhancing team productivity.
- Increased upselling efficiency by 20% through the application of persuasive communication skills.
- Managed a high-volume shift, catering to over 150 guests, without compromising service quality.
- Coordinated a themed event, resulting in a 30% increase in customer turnout and positive feedback.
Languages
Fluent in English
Basic Arabic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
WAITRESS/CASHIER
THE NAME-YOUR SOCIAL HUB
06.2023 - 10.2023
CERTIFICATION - HOTEL AND HOSPITALITY MANAGEMENT
ZABEEL INTERNATIONAL INSTITUTE OF MANAGEMENT AND TECHNOLOGY
02.2022 - 04.2022
TEAM LEADER/WAITRESS
VILLA GOURMET FASHION-DUBAI
12.2021 - 01.2023
WAITRESS/BARISTA
LOU'LOUA BY NADIA - DUBAI
01.2019 - 01.2021
Some College (No Degree) - BASIC COMPUTER PACKAGES
NYARI INSTITUTE
GACHIE HIGH SCHOOL -
Personal Information
Visa Status: CANCELLED VISA
Hobbies and Interests
- Exploring diverse cultures and cuisines
- Outdoor activities and nature conservation
- Continuous learning and personal development
- Event planning
Personal Information
Visa Status: CANCELLED VISA
Hobbies and Interests
- Exploring diverse cultures and cuisines
- Outdoor activities and nature conservation
- Continuous learning and personal development
- Event planning
Similar Profiles
Eleanor LabourdetteEleanor Labourdette
Restaurant/Bar/Kitchen Manager at Game on social hubRestaurant/Bar/Kitchen Manager at Game on social hub
Alexandra CebanAlexandra Ceban
Digital Marketer at The Social HubDigital Marketer at The Social Hub
April LevyApril Levy
Redemption Manager at Game On Social HubRedemption Manager at Game On Social Hub
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group