MARY WANJIRU NJURE
Dubai,UAE
Summary
Dedicated professional with a strong foundation in customer service and communication skills, adept at maintaining information confidentiality and managing time effectively. Proven ability to work collaboratively in fast-paced environments while remaining calm under pressure. Committed to delivering exceptional service with attention to detail and multitasking capabilities, aiming to contribute positively to team success and organisational goals.
Overview
2
2
years of professional experience
Work History
HOSTESS
RADISSON BLUE HOTEL
Dubai
01.2025 - 08.2025
- Greet guests warmly when they arrive and leave.
- Help with check-in and check-out procedures.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest questions and direct them to the right department.
- Make sure the lobby area is clean and organized.
- Handle guest feedback and complaints in a friendly manner.
- Assisted guests by providing directions to establishment facilities
WAITRESS
SILVER PALM AND SPA RESORT
01.2024 - 11.2024
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
WAITRESS
SHADES HOTEL
Nairobi
08.2023 - 12.2023
- Greet and welcome customers, present menus, and take accurate food and drink orders.
- Serve meals and beverages promptly while ensuring guest satisfaction.
- Handle payments and maintain clean, organized tables and dining areas.
- Communicate effectively with kitchen and team members to ensure smooth service.
- Provide excellent customer service and resolve any issues professionally.
- NAIROBI, KENYA
Education
KCSE Certificate -
Chania Girls High School
2018
KCPE Certificate -
Kahawa Primary School
2012
Skills
- Excellent customer service
- Communication skills
- Customer service skills
- Ability to work in a fast-paced environment
- Attention to detail
- Multitasking skills
- Time management
- Information confidentiality
- Team player
- Collaborative attitude
- Remain calm under pressure
Languages
English
Upper intermediate
B2
Kiswahili
Advanced
C1
Kikuyu(Native language)
Upper intermediate
B2
References
Available upon request
Timeline
HOSTESS
RADISSON BLUE HOTEL
01.2025 - 08.2025
WAITRESS
SILVER PALM AND SPA RESORT
01.2024 - 11.2024
WAITRESS
SHADES HOTEL
08.2023 - 12.2023
KCSE Certificate -
Chania Girls High School
KCPE Certificate -
Kahawa Primary School