Maryam Abdulla
Dubai,UAE
Summary
Accomplished banking professional with over 15 years of progressive experience at Emirates NBD. Skilled in customer service, operational management and high net worth client servicing. Recognized with multiple awards for excellence in client satisfaction And risk management.
Overview
16
16
years of professional experience
Work history
Customer Service Manager Signature Banking
Emirates NBD
Dubai, UAE
01.2025 - Current
- Elevated company reputation through high-quality customer care delivery.
- Streamlined processes to enhance team efficiency across operations.
- Fostered supportive environment via proactive team management strategies.
- Optimised operating procedures for smoother workflow execution.
- Managed challenging situations to guarantee customer satisfaction consistently.
- Conducted regular meetings to promote transparent communication among team members.
- Delivered exceptional service by promptly addressing customer queries.
Customer Service Manager - Priority Banking
Emirates NBD
05.2021 - 12.2024
- Collaborated with staff members to enhance customer service for priority customer and exceed team goals through effective client satisfaction rates.
- Developed training materials to standardize processes and ensure consistent service across the team.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Customer Relationship Officer
Emirates NBD / QID
03.2015 - 05.2021
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
Personal Banking Advisor
Emirates NBD
12.2013 - 12.2014
- Achievement against monthly/ quarterly targets.
- Activated new accounts and issued customer identification numbers.
- Built strong relationships with clients, identifying their financial needs and offering tailored advice.
- Participated in cross-training opportunities within the bank, broadening skillset beyond personal advising role.
- Assisted customers with loan applications, navigating the approval process and securing favorable terms for borrowers.
Teller
Emirates NBD
12.2009 - 01.2013
- Trained new employees on cash drawer operation
- Maintain contact with clients regarding cash and checking services
- Handle deposits, withdrawals, money orders, cashier and travelers' Chq and credit card advances
- Balanced daily cash deposits and bank vault inventory
- Cross-sell bank products and services
- Perform data entry services regarding clients' accounts and transactions
- Functional knowledge of performing specialized tasks such as Foreign Currency and bulk cash.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Bachelor Of Business And Human Resource Management - Human Resources
Hamadan Bin Mohammed Smart University
DubaiHigh School Degree -
Al Sufooh Girls School For Secondary Education
Skills
- New Hire Training
- Problem Resolution
- Customer Relationship Management (CRM)
- Effective workflow management
- New Hire Training
- Product knowledge
- Performance Evaluations
- Effective workflow management
- Customer Relationship Management (CRM)
- Problem Resolution
- New Hire Training
- Performance Evaluations
- Product knowledge
- communication skills
Personal Information
Nationality: UAE
Languages
Arabic
Proficient (C2)
English
Proficient (C2)
Timeline
Customer Service Manager Signature Banking
Emirates NBD
01.2025 - Current
Customer Service Manager - Priority Banking
Emirates NBD
05.2021 - 12.2024
Customer Relationship Officer
Emirates NBD / QID
03.2015 - 05.2021
Personal Banking Advisor
Emirates NBD
12.2013 - 12.2014
Teller
Emirates NBD
12.2009 - 01.2013
Bachelor Of Business And Human Resource Management - Human Resources
Hamadan Bin Mohammed Smart University
High School Degree -
Al Sufooh Girls School For Secondary Education
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