Maryam Al Falasi
Dubai
Summary
Seeking a challenging work in dynamic organization that will allow me to apply my skills and knowledge there, to develop my English communication skills and to gain valuable work experience.
Overview
13
13
years of professional experience
Work History
Senior Executive Registration
Customer Service & Investor Relations / Nakheel
01.2021 - Current
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitoring customer payment and sending note of default to tardy customers
- Decision making and give final warning to customer that lead to termination of contract
- Communicate with partner and coordinate with Dubai Land Department.
Administration cum Customer Service of registration Title Deed & SENIOR GOVERNMENT RELATIONS COORDINATOR
Nakheel (Real Estate Developers)
07.2012 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Operations Executive
Ematach (Emirates Identity Authority)
08.2010 - 07.2012
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- call operator
- manage anger customer
Education
Al-Soufooh High School
Skills
- Administrative Support
- Office Administration
- Report Preparation
- Customer Relationship Management
- Corporate Communications
- Public Relations
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- Good Judgment
- Problem Resolution
- Employee Coaching and Mentoring
- Decision-Making
Professional Skills
Monitored the smooth functioning of the office activities and kept track of the productivity of staff, Assisted the employees in building and maintaining their individual databases, Monitored the ongoing job interviews and hiring to see if they are conducted as per the policies and standards of the firm, Conducted orientation and induction ceremonies with the employees and educated them about the expectations of the firm and about their duties, Provided feedback on the individual performances of employees, Looked after the organization’s budget and presented analysis to the top level management, Supervised all administrative personnel with their operational tasks and made recommendations, Has Knowledge of product line, Price, delivery time, drop Ship Items, Various marketing promotional services, and similar data, as required, Scheduling in-home services via online interface, Answer telephone inquiries from customers and stores regarding the status of units and other service issues, Assist with new employee training including store policies, services, financing options and register operations, Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative
Personal Skills
- Personal learning
- Adaptable
- Team member/player
- Cooperative
- Meeting deadlines
Language Skills
Fluent (mother language), Very good command of oral English
Personal Information
Maryam Saeed Atij Matar B A Al Falasi, Married, 11/15/89, UAE, 052-6663223 / 050-2767779, Al-falasi1@hotmail.com
Timeline
Senior Executive Registration
Customer Service & Investor Relations / Nakheel
01.2021 - Current
Administration cum Customer Service of registration Title Deed & SENIOR GOVERNMENT RELATIONS COORDINATOR
Nakheel (Real Estate Developers)
07.2012 - Current
Operations Executive
Ematach (Emirates Identity Authority)
08.2010 - 07.2012
Al-Soufooh High School
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