Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Timeline
Generic

Maryam Al Kaabi

Dubai

Summary

Results-driven professional with expertise in time management, organisation, and effective communication, complemented by strong emotional intelligence. Demonstrates proficiency in customer service, operations, and human resources management, with a proven ability to enhance employee engagement and satisfaction. Skilled in business writing, official correspondence, analytical thinking, and process improvement to drive operational excellence. Adept at negotiation and problem-solving within team environments to achieve strategic goals. Committed to leveraging core competencies to support organisational growth and continuous improvement.

Overview

20
20
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification

Work history

Senior Human Resources Officer

Easa Saleh Al Gurg Group
Dubai
01.2024 - 07.2025
  • Supervising all human resources operations and ensuring compliance with internal policies and government regulations.
  • Managing attendance processes to ensure accurate records and adherence to policies.
  • Coordinating and implementing onboarding procedures to ensure a smooth and effective start for new employees.
  • Monitoring probation periods, preparing reports, and recommending confirmations or extensions based on performance evaluations.
  • Overseeing recruitment processes, from sourcing and interviewing candidates to completing hiring procedures.
  • Updating employee databases and electronic systems regularly to maintain data accuracy and currency.
  • Preparing employment contracts, renewals, and all related documentation and compliance requirements.
  • Managing employee files and maintaining records with the highest levels of accuracy and confidentiality.
  • Overseeing annual performance appraisals and continuous improvement plans.
  • Supervising payroll and benefits processes to ensure timely and accurate disbursements.
  • Enhancing internal communication between management and employees and providing guidance and support.
  • Preparing periodic reports on HR performance indicators and statistics for senior management.
  • Contributing to the development of a positive work environment, team motivation, and a culture of excellence.
  • Following up on end-of-service procedures and providing necessary support to departing employees.

Senior Officer

Roads and Transport Authority
Dubai
01.2014 - 01.2019
  • Drafting official memos and correspondence for internal and external entities professionally and clearly.
  • Monitoring the electronic correspondence system to ensure transactions are completed within timelines and performance standards.
  • Coordinating daily and periodic meetings, preparing minutes, and following up on implementation of decisions.
  • Organizing department events and initiatives, coordinating with supporting parties to ensure successful execution as per approved plans.
  • Preparing monthly and quarterly performance reports and providing analyses to support decision-making and improve efficiency.
  • Collaborating with the HR Department to implement training, development, and recruitment plans aligned with departmental needs.
  • Coordinating with the Quality and Excellence Office to support participation in the Dubai Government Excellence Program.
  • Receiving and evaluating employee suggestions via the electronic system and documenting them to improve the work environment.
  • Supervising database updates and electronic archiving, ensuring data accuracy and confidentiality.
  • Overseeing daily administrative operations to ensure compliance with policies and procedures.
  • Supporting teams in handling customer complaints and ensuring closure within performance indicators.
  • Preparing presentations and explanatory reports for senior management and government entities.
  • Contributing to continuous improvement projects and adopting best practices in customer service and process development.

Administrative Officer

Ministry of Labour
Dubai
01.2006 - 01.2014
  • Drafting official memos and correspondence accurately and professionally.
  • Managing files and archives and ensuring documents are provided promptly and efficiently when needed.
  • Organizing internal and external meetings, preparing minutes, and following up on the implementation of decisions.
  • Coordinating and organizing department events and initiatives in collaboration with supporting entities.
  • Arranging entry permits and facilitating customer and visitor reception, including dedicated support for people of determination.
  • Handling all customer inquiries in person and by phone while ensuring a high level of service.
  • Following up on customer transactions and ensuring their closure within approved timelines.
  • Regularly updating administrative records and databases to maintain accurate and confidential information.
  • Preparing monthly management reports on performance indicators, challenges, and recommendations for improvement.
  • Providing administrative support for awareness campaigns on the rights and responsibilities of employers and workers.
  • Receiving and documenting complaints and coordinating with relevant departments to resolve them effectively.
  • Entering daily data into HR systems and personnel records.
  • Monitoring contract renewals and work permit processes in compliance with regulations.
  • Coordinating field visit schedules and preparing necessary inspection documents.
  • Supporting front-line employees to ensure smooth service operations.
  • Preparing administrative correspondence related to leaves and annual reports.
  • Coordinating with other government entities to finalize shared transactions and ensure customer satisfaction.

Education

Bachelor’s Degree - Business Administration

Al Ghurair University

Diploma - Information Technology

Higher Colleges of Technology

Skills

  • Time Management and Organization
  • Effective Communication and Emotional Intelligence
  • Customer Service and Customer Satisfaction
  • Operations and Human Resources Management
  • Business Writing and Official Correspondence
  • Analytical Thinking and Process Improvement
  • Negotiation and Problem-Solving
  • Teamwork and Employee Engagement

Certification

International Computer Driving License (ICDL), 01/01/05

Languages

Arabic
English

Custom

  • Certificate of Appreciation for Outstanding Performance, Roads and Transport Authority, 01/01/15
  • Certificate of Appreciation for Active Participation, Roads and Transport Authority, 01/01/15
  • Certificate of Appreciation for Annual Event Coordination, Roads and Transport Authority, 01/01/14
  • Promotion Certificate for Outstanding Performance, Ministry of Labour, 01/01/11
  • Certificate of Appreciation for Outstanding Performance, Ministry of Labour, 01/01/09

Timeline

Senior Human Resources Officer

Easa Saleh Al Gurg Group
01.2024 - 07.2025

Senior Officer

Roads and Transport Authority
01.2014 - 01.2019

Administrative Officer

Ministry of Labour
01.2006 - 01.2014

Diploma - Information Technology

Higher Colleges of Technology

Bachelor’s Degree - Business Administration

Al Ghurair University

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Maryam Al Kaabi