Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Maryam Alsuwaidi

Ajman

Summary

Enthusiastic and a fast learner, aiming to learn more and enhance my work skills.

Skilled in document translation using correct voice and word choice based on intended meaning and specific uses. Diligent about examining pieces in detail to avoid errors and deliver professional results.

Independent professional with strong computer literacy and fast typing skills. Proficient in transcribing source data and preserving information. Seeking to achieve sustainability and growth in workforce.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Motivated to achieve great work environment by creating events for my colleagues to help them overcome the stress at work.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Translator

Freelance
Dubai
01.2017 - Current
  • Successfully translated plenty of projects, completing ahead of agreed deadlines.
  • Quality checked uploaded client files, implemented amendments and provided linguistic feedback.
  • Revised submitted translations to increase accuracy and ensure user comprehension.
  • Reviewed submitted translations, proofreading to spot and correct errors in punctuation, grammar and word choice.

Senior copywriter

Aurora advertising
Dubai
03.2013 - 03.2017
  • Reviewed and edited final copy for accuracy and oversaw all phases of production.
  • Checking Arabic content in case of any editing needed.
  • Set up meeting with potential clients.
  • Translating presentation for Arabic speaking clients.

Media Assistant

Ajman Chamber of commerce
Ajman
04.2012 - 07.2013
  • Set up appointments with customers and oversaw main department diaries.
  • Called/ Emailed list of partners for meetings and different events.
  • Respond to Emails.

Customer Care Officer

Ajman Chamber of commerce
Ajman
07.2012 - 03.2013
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained compliant documentation for reliable company records.
  • Following up with the customers complains or inquiry.
  • Handled phone, email and social media inquiries with consistent customer service across multiple channels.

Data Entry Officer

Ajman Chamber of commerce (Freezone branch)
Ajman
01.2011 - 04.2012
  • Verified documents and associated records to catch and resolve discrepancies.
  • Renewing Trade licenses and issuing new ones.

Customer Service Representative

Ajman Chamber of commerce
Ajman
01.2010 - 01.2011
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Data Entry Officer

Ajman Chamber of commerce
Ajman
01.2009 - 01.2010
  • Issuing Trade licenses and helping customer with trade name.
  • Renewing Trade licenses.

Education

Bachelor - Integrated Strategic Communication

Zayed University
Dubai
01.2014

Diploma - Marketing communication

Zayed University
Dubai
01.2014

Diploma -

Ajman High School
Ajman
09.2005

Skills

  • English and Arabic translation
  • Data entry
  • Customer service
  • Strong communicator
  • Excellent interpersonal skills
  • Social and energetic person in nature, able to work with people of different backgrounds and temperaments
  • Capable of consistently maintaining positive attitude and cooperatively work with others to produce and deliver required quality work

Certification

  • Modysoft Consultancy (2009)
    * Excellence in quality of service and skills to deal with customers and revisers
    *Dealing with different patterns and cultures of the customers
    * Modern office administration-2
    *The secrets of success using NLP technique.
  • House Of Expertise INTL Management Consultancy (HEIMC) (2010)
    * Management of the clients' complaints
    * Excellence in customer service
    * Effective communication skills
  • Ajman Center for trade conciliate and Arbitration In cooperating with Ajman University for science and technology (2010)
    * Participating in Integrated practical training program to prepare the arbitrators (second Session).

Timeline

Translator

Freelance
01.2017 - Current

Senior copywriter

Aurora advertising
03.2013 - 03.2017

Customer Care Officer

Ajman Chamber of commerce
07.2012 - 03.2013

Media Assistant

Ajman Chamber of commerce
04.2012 - 07.2013

Data Entry Officer

Ajman Chamber of commerce (Freezone branch)
01.2011 - 04.2012

Customer Service Representative

Ajman Chamber of commerce
01.2010 - 01.2011

Data Entry Officer

Ajman Chamber of commerce
01.2009 - 01.2010

Bachelor - Integrated Strategic Communication

Zayed University

Diploma - Marketing communication

Zayed University

Diploma -

Ajman High School
Maryam Alsuwaidi