Maryam Mahyoh
Dubai
Summary
A dedicated professional with expertise in crew performance and attendance management, case handling and investigations, and coaching and development conversations. Proficient in sickness trend analysis, MHS/sickness dashboards, and Paradise systems, ensuring effective stakeholder communication. Skilled in training and facilitation, project management, event coordination, system analysis and reporting. Demonstrates strong emotional intelligence and team support capabilities. Committed to leveraging these skills to drive organisational success and foster a collaborative work environment.
Overview
17
17
years of professional experience
2011
2011
years of post-secondary education
Work history
Crew Performance Specialist
Emirates Airline
08.2020 - 07.2025
- Support Cabin Crew Performance Managers (CPMs) in managing performance, attendance, complaints, and disciplinary cases.
- Handle formal meetings, MRW updates, and Paradise system entries with accuracy and timeliness.
- Lead performance review meetings by investigating reliability and behavior trends, offering developmental feedback.
- Manage end-to-end case handling including absence investigations, complaint resolution, and issuing formal letters.
- Use MHS to identify underperformance and recognize high achievers; review sickness dashboards (Day 1, 8, 15) and long-term trends to support capability decisions.
- Review sickness records individually via Paradise—tracking timing, frequency, and patterns around festive periods.
- Conduct welfare calls, track COVID cases, coordinate quarantine processes, and communicate updates to leadership.
- Support crew promotion and development through knowledge tests, assessment centres, and one-on-one guidance.
- Contribute to engagement campaigns such as Buckle Up, COC briefings, Trace Flights, and graduation ceremonies.
- Collaborate with Crew Connect on UL letters, RTW processes, and medical cover notifications.
- Recognised with a Merit Najm Award in May 2024 for reciting an original poem at the "Hello World" Cultural Diversity Event—representing dedication to crew engagement.
SEP Training Specialist
Emirates Airline
03.2018 - 07.2021
- Led multiple projects to enhance learning experiences using project management tools.
- Created training materials, defined project plans, and monitored execution timelines.
- Involved in delivering Ab-initio training, performance feedback, and practical assessments.
- Facilitated induction programs and created a supportive environment for new joiners.
- Involved in evaluating internal candidates and contributing to the Trainer recruitment process.
UAE Trainee
Emirates Airline
06.2015 - 12.2017
- Gained a comprehensive understanding of all departments under Service Delivery, working closely with various teams and processes to support operational excellence and customer experience.
Project Manager/ System Analyst
Dubai Airports
03.2008 - 12.2014
- Managed large-scale IT projects including Smart Solutions, Learning Systems, and Lost Property Management.
- Handled all project phases: scope definition, vendor selection, system testing, training, and reporting.
- Developed internal portals and automation systems across HR, Commercial, and Strategy teams.
Education
Executive MBA - Strategic Management
Higher Colleges of Technology
Bachelor of Business Administration - Information Management
Dubai Women’s College
Higher National Diploma - Business Information Technology
Dubai Women’s College
Skills
- Crew Performance & Attendance Management
- Case Handling & Investigations
- Coaching & Development Conversations
- Sickness Trend Analysis
- MHS/ sickness Dashboards & Paradise
- Stakeholder Communication
- Training & Facilitation
- Project Management
- Event Coordination
- System Analysis & Reporting
- Emotional Intelligence & Team Support
Certifications & Awards
- PMP – Project Management Professional
- SEP Trainer License – Emirates Aviation College
- ITIL Foundation – Dubai Airports
- Merit Najm Award – Emirates (2024)
- Star Performer & Mega Star – Dubai Airports (2010)
- Poem Writing Winner – Sheikh Mohammed Centre & Scintilla (2008–2007)
- Represented UAE at London Literature Festival (2018)
Timeline
Crew Performance Specialist
Emirates Airline
08.2020 - 07.2025
SEP Training Specialist
Emirates Airline
03.2018 - 07.2021
UAE Trainee
Emirates Airline
06.2015 - 12.2017
Project Manager/ System Analyst
Dubai Airports
03.2008 - 12.2014
Bachelor of Business Administration - Information Management
Dubai Women’s College
Higher National Diploma - Business Information Technology
Dubai Women’s College
Executive MBA - Strategic Management
Higher Colleges of Technology
Similar Profiles
KENNETH OPOKU BOATENGKENNETH OPOKU BOATENG
Customer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group SecurityCustomer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group Security
Eduardo Jr RoncoEduardo Jr Ronco
Facilities Officer at Emirates Group, Emirates AirlineFacilities Officer at Emirates Group, Emirates Airline
Abdulrahman Jama Haji AliAbdulrahman Jama Haji Ali
Crew Scheduling and Planning Officer at Emirates AirlineCrew Scheduling and Planning Officer at Emirates Airline
Marwan AbdelhamidMarwan Abdelhamid
Senior Cabin Crew Member at emirates airlineSenior Cabin Crew Member at emirates airline
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com