Maryam Mubarak
Dubai,United Arab Emirates
Summary
Highly driven and results-oriented Credit Control professional with extensive experience in credit management, collections, customer service, and operational coordination across leading financial and insurance institutions. Recognized for exceptional communication, strong analytical skills, and the ability to manage high-value portfolios while improving collection performance and maintaining excellent client relationships. Adept at working under pressure, resolving complex issues, leading teams, and enhancing operational efficiency. A quick learner with strong multitasking abilities and a passion for continuous improvement.
Offering strong foundation in financial management and customer relations. Knowledgeable about managing accounts, resolving discrepancies, and implementing payment plans. Ready to use and develop analytical, communication, and problem-solving skills in [Desired Position] role.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Credit Control Manager
Islamic Arab Insurance Co. (SALAMA)
Dubai
08.2024 - 11.2025
- Develop, implement, and maintain SALAMA’s credit control policies and frameworks.
- Establish and review credit limits and terms in line with company policies and risk assessments.
- Ensure timely settlement of premiums as per approved credit terms.
- Monitor outstanding balances and escalate risks proactively to management.
- Review client payment histories to identify early warning signals and mitigate risks.
- Conduct regular communication and follow-ups with clients, brokers, and intermediaries.
- Ensure adherence to compliance, regulatory guidelines, and internal audit requirements.
- Coordinate with Operations, Claims, Finance, and Sales to resolve payment or reconciliation issues.
- Generate and review client/broker statements ensuring accurate posting and reflection of transactions.
- Prepare monthly credit committee reports, receivable turnover, and collection forecasts.
- Obtain quarterly balance confirmations and resolve discrepancies with brokers and clients.
- Review aging reports and recommend provisions and write-offs with justification.
- Maintain strong stakeholder engagement across internal and external channels.
Senior Collection Executive – Team Leader
MetLife
Dubai
07.2013 - 06.2024
- Managed credit control and collection for full portfolios across UAE and Oman.
- Coordinated renewals, new business, and delinquency management with Sales and Renewal teams.
- Handled large corporate accounts and ensured timely premium collection.
- Attended client and broker meetings for payment resolution and portfolio management.
- Ensured accurate payment allocations and coordinated with Operations for statements.
- Managed end-to-end communication with Sales, Onboarding, Finance, Network, Claims, and Compliance.
- Led the portfolio with consistent performance, recognized with awards for excellence.
Help Desk Supervisor
Emaratech (Dubai Land Department)
Dubai
07.2011 - 01.2013
- Supervised the Ejari Help Desk team and ensured smooth system operations.
- Coordinated with RERA regarding system issues, property classification, and Hatta case approvals.
- Assisted property management companies and typing centers with Ejari system usage.
- Conducted quality checks and ensured compliance with updated RERA regulations.
- Collaborated with technical departments to resolve system-related concerns.
- Prepared and shared monthly help desk performance reports.
Department Coordinator
Emirates NBD (ENBD)
Dubai
01.2009 - 11.2010
- Managed departmental attendance, stationery procurement, and IT/telecom requests.
- Assisted with customer invoicing and documentation.
- Supported business operations and coordination activities.
Passenger Sales & Service Agent
Emirates Airlines
Dubai
08.2005 - 11.2006
- Handled ticket reservations, cancellations, and passenger service amendments.
- Assisted customers with Skywards membership updates.
- Managed customer inquiries and limousine bookings.
- Ensured smooth service delivery and customer satisfaction.
Education
Diploma - ACCA
Phoenix Financial Training
Diploma - Innovation
Higher Colleges of Technology
Dubai, UAEBachelor’s - Business Administration (Management)
American College of Dubai
Dubai, UAE 01.2014 - 01.2016
Diploma - Business Administration
Computer College
Dubai, UAESkills
- Credit Control & Collection Management
- Customer Relationship Management
- Credit Risk Assessment & Analysis
- Portfolio Management (UAE & GCC)
- Time Management & Multitasking
- Problem Solving & Decision Making
- Professional Communication & Negotiation
- Team Leadership & Collaboration
- Compliance & Regulatory Awareness
- Customer Journey & Process Mapping
- Power BI (Data Analysis & Reporting)
Certification
- 7 Tools of Quality (Training Completed)
- Customer Service Journey Mapping (Training Completed)
- Power BI – Data Analysis & Reporting
- Business Writing – Level 2
- Business Ethics – Level 2
- Sales Practices – Level 1
- Mobile Device Security – Level 2
- Essentials of Data Privacy – Level 1
- Anti-Money Laundering & Counter-Terrorist Financing – Level 2
- Fraud Prevention & Awareness – Level 2
- Preventing Bribery & Corruption – Level 2
- Sanctions Essentials – Level 2
- Managing Non-Financial Risks – Level 1
Languages
Arabic
Native
English
Fluent
Urdu
Advanced
Awards
Shining Star Award – MetLife (2021) Recognized for outstanding portfolio management and handling of NextCare insurance payments., Innovation Award – Insurance Authority (2018)
Accomplishments
1- Shining Star Award – MetLife (2021) Recognized for outstanding portfolio: management and handling of NextCare insurance payments.
2- Innovation Award – Insurance Authority (2018)
Timeline
Credit Control Manager
Islamic Arab Insurance Co. (SALAMA)
08.2024 - 11.2025
Bachelor’s - Business Administration (Management)
American College of Dubai
01.2014 - 01.2016
Senior Collection Executive – Team Leader
MetLife
07.2013 - 06.2024
Help Desk Supervisor
Emaratech (Dubai Land Department)
07.2011 - 01.2013
Department Coordinator
Emirates NBD (ENBD)
01.2009 - 11.2010
Passenger Sales & Service Agent
Emirates Airlines
08.2005 - 11.2006
Diploma - Innovation
Higher Colleges of Technology
Diploma - Business Administration
Computer College
Diploma - ACCA
Phoenix Financial Training