MARYAM NOOR
Customer Service
Dubai,DU
Summary
Accomplished Customer Service Executive with a proven track record, adept at quickly resolving complex issues and enhancing customer satisfaction. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Expertise in analyzing situations and making decisive actions under pressure, multitasking abilities, significantly improving service quality and customer experience.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Customer Service Representative
Rosati Restaurant (Italian Fine Dinning)
04.2021 - 09.2024
- Greet guests warmly upon arrival and introduce them to the restaurant's atmosphere. Escort guests to their table with elegance, ensuring the seating is appropriate (based on preferences such as a quiet area, window-side, etc.).
- Offer a polite and professional greeting, setting the tone for the fine dining experience.
- Present menus and explain any specials or promotions. Provide detailed descriptions of ingredients, preparation methods, and any dietary accommodations (e.g., gluten-free, vegetarian, etc.)
- Maintain excellent posture, a calm demeanor, and a polished appearance throughout the service. Use formal language and respectful titles when addressing guests. Be discreet and non-intrusive while still ensuring guests' needs are met in a timely manner.
- Resolve complaints quickly and professionally, either by offering a solution or escalating the matter to a manager if necessary. Offer apologies when necessary and ensure the guest is satisfied with the resolution, maintaining the integrity of the dining experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Executive
Zurich Transport L.L.C
01.2020 - 02.2021
- Addressing concerns and resolving issues related to equipment, billing, delivery, and service quality.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Responding to customer queries regarding vehicle availability, specifications, pricing, and terms of rental.
- Preparing and managing rental agreements, ensuring all necessary documentation and terms are clearly explained to customers. Coordinating the delivery and return of rental vehicle, equipment, ensuring timely and safe delivery.
- Building long-term relationships with customers by ensuring consistent communication, proactive problem-solving, and providing value-added services.
- Contribute towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provide company information and policies to customers upon inquiry and answered questions via phone, email, or online.
- Develope effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the company.
- Monitor key performance indicators to ensure continuous improvement in service quality.
- Gathering feedback from customers to improve the service quality and customer experience. Offering additional services, equipment upgrades, or extended rental periods to meet customer needs and enhance revenue.
- Ensuring all equipment and rental agreements meet the legal requirements and safety regulations within the region or industry.
Education
Intermediate Certificate - Computer Science
Gulberg College For Women
Lahore 04.2001 -
Skills
Ability to listen attentively to customers, understand their needs, and provide appropriate responses
Maintaining a professional and friendly tone, particularly in situations where customers may be frustrated
The ability to analyze situations quickly and come up with effective solutions, especially when handling difficult or complex customer inquiries
Quickly finding solutions that satisfy customers while ensuring that company policies and procedures are followed
Making decisions under pressure when the information or circumstances are unclear, ensuring a positive outcome for both the customer and the company
Patience is crucial when dealing with irate or distressed customers Being able to remain calm under pressure can de-escalate situations and foster a more positive resolution
Managing complaints effectively by empathizing with customers, understanding their concerns, and offering resolutions in a respectful manner
Recognizing customer emotions (frustration, confusion, etc) and tailoring the approach to suit their emotional state
Understanding and respecting cultural differences and communicating with a diverse customer base in a way that is inclusive and respectful
Accomplishments
- Earned highest marks appreciation for customer satisfaction, company-wide.
- Employee of the Month for three consecutive months.
- Achieved reward for providing best Customer Service to the clients and guests.
- Supervised team of 15 staff members.
- Received experience certificate from previous company for best performance.
Hobbies
Reading Books,Cooking , Music, Tennis
Timeline
Customer Service Representative
Rosati Restaurant (Italian Fine Dinning)
04.2021 - 09.2024
Customer Service Executive
Zurich Transport L.L.C
01.2020 - 02.2021
Intermediate Certificate - Computer Science
Gulberg College For Women
04.2001 -