Maryam Rashed Almazrouei
Ras Al Khaimah,UAE
Summary
Highly skilled professional with expertise in Microsoft Word, PowerPoint, and Excel, complemented by strong capabilities in web design and Adobe Photoshop. Demonstrates exceptional organisational skills, project management proficiency, and a strong decision-making ability. Adept at complex problem-solving with excellent interpersonal and communication skills. Experienced in tour guiding and customer service, with a focus on creative design and innovative solutions. Reliable and service-focused, aiming to leverage skills in a dynamic environment to drive success.
Overview
1
1
year of professional experience
Work History
Customer service representative
Global Skills - Teleperformance
Sharjah, UAE
04.2023 - 10.2023
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Tour guide
National Museum of Ras Al Khaimah
Ras al-Khaimah, UAE
09.2022 - 12.2022
- Enhanced visitor experience by providing informative and engaging tours.
- Showcased in-depth knowledge of local history for tourists' education.
- Fostered positive atmosphere with friendly and professional demeanour.
- Diligently researched local attractions to provide accurate information.
- Assisted visitors, solving their queries promptly.
Education
High School -
Alnajah School
Ras al-Khaimah 07/2011 - 07/2017
Bachelor of Tourism studies & Fine Art -
United Arab Emirates University
Al Ain City, Abu Dhabi 09/2017 - 12/2022
Skills
- Microsoft word
- Microsoft PPT
- Microsoft Excel
- Web Design
- Adobe Photoshop
- Photography/Photo editing
- Organization Skills
- Project management
- Strong decision maker
- Complex problem solver
- Interpersonal Skills
- Tour Guiding
- Customer service
- Creative design
- Innovative
- Service-focused
- Communication Skills
- Reliable
- Confident communicator
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Accomplishments
- Certificate from the General Authority for Youth and Sports Welfare, Participation in the Photoshop course, 07/01/11
- Certificate for Participation in Drawing for Al Barari Mawtani Exhibition, IFAW, 01/01/15
- Volunteering at Customer Service Department, Saqur Hospital RAK, 01/01/16
- Certificate for Participation within the Fazaa program, Saif bin Ali Al Khatri Health Center, 01/01/16
- IELTS Certificate, Score 5.0 from British Council, 01/01/18
- Participation in the College of Food and Agriculture Week, Following the footsteps of Zayed... into the future, 01/01/18
- Certificate in Marketing Fundamentals Training, Google Skills Programs, 01/01/19
- Participation in the 'How to increase Employment Opportunities After Graduation' session, Live Tips initiative from Dubai Police, 01/01/21
- Certificate in English in the Workplace, Online course from Edraak, 01/01/22
- Certificate in Project Management Foundation, Online course from Edraak & The British Council, 01/01/22
- Certificate in Project Planning, Online course from Edraak, 01/01/22
- Certificate in Project Basics, Online course from Edraak, 01/01/22
- Course completion certificate Successful CV, Online course from Edraak, 01/01/22
- Certificate in Explore your Career Interests, Voluntary Work Unit in the United Arab Emirates University, 01/01/22
- Volunteering by participating in events and checking the bus, Voluntary Work Unit in the United Arab Emirates University, 01/01/22
- Participated in the Voluntary activity Night perfection + bus checks, Voluntary Work Unit in the United Arab Emirates University, 01/01/22
Personal Information
- Date of birth: 11/07/99
- Gender: Female
- Nationality: Emirati
- Marital status: married
Languages
English
Upper intermediate
Arabic
Native
Korean
Elementary
Affiliations
- Art
- outdoor Activity
- writing & blogging
- reading
Timeline
Customer service representative
Global Skills - Teleperformance
04.2023 - 10.2023
Tour guide
National Museum of Ras Al Khaimah
09.2022 - 12.2022
High School -
Alnajah School
07/2011 - 07/2017
Bachelor of Tourism studies & Fine Art -
United Arab Emirates University
09/2017 - 12/2022
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