Maryam Saeed ALZahmi
Ras Al-Khaimah,RK
Summary
Proven track record in enhancing operational efficiencies and customer satisfaction at First Abu Dhabi Bank, leveraging exceptional problem-solving and teamwork skills. Spearheaded project improvements, achieving significant enhancements in service delivery. Excelled in high-pressure environments, ensuring data integrity and fostering strong customer relationships at Emirates NBD. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Senior Officer, Operations
First Abu Dhabi Bank
12.2018 - Current
- To enter the customer's personal and financial and perform the required financial transfer after verifying all the information
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
Call Agent
Emirates NBD
08.2017 - 04.2018
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Education
GBA - Computer Science And Programming
Higher Colleges of Technology
Ras Al-Khaimah, United Arab Emirates09.2015
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Team Collaboration
Timeline
Senior Officer, Operations
First Abu Dhabi Bank
12.2018 - Current
Call Agent
Emirates NBD
08.2017 - 04.2018
GBA - Computer Science And Programming
Higher Colleges of Technology
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