MARYAM SHAHID

• Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
• Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
• Stimulated employee engagement, loyalty and commitment to values and culture of company, resulting in Number% retention rate increase.
• Launched internal skills and leadership training program via electronic learning management system, gaining Number new trainees within first quarter of deployment.
• Directed hiring and onboarding programs for new employees.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.

sell & marketing about new launched product called "nothing phone 1" which has beautiful outside design called, "glyph interface.

• Built local sales and marketing plan for each targeted district within defined territory.
• Collaborated with leadership to identify marketing and communication needs for team and stakeholders.

• Helped children and families find favorite attractions and characters to optimize guest experience.
• Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
• Kept attraction neat and clean, following company policy and safety guidelines.
• Worked with security team to locate separated children and parents near Type attraction.
• Performed opening monologue and shared important safety information before activating ride.
• Enforced company policies while maintaining cheerful, supportive approach to guests.

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed detailed plans based on broad guidance and direction.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.